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Article ID : 00177599 / Last Modified : 09/13/2023Print

Image retention on OLED TVs

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Due to the characteristics of the materials used to achieve high-definition imaging, an OLED TV screen may experience image retention if an image is continuously displayed for long periods of time or when the same image is displayed repeatedly. To protect your TV screen, avoid the conditions that may cause image retention whenever possible.

    Causes

    • Content with black bars either on the top and bottom or the left and right sides of the screen, such as a letterboxed or 4:3 screen
    • Static images, such as photos
    • Video games that might have static content in some part of the screen
    • On-screen menus, program guides, and channel logos
    • Static content from apps
    • On-screen tickers, such as those used for news and headlines

    Functions that reduce image retention automatically

    To protect the TV screen from image retention, we have equipped it with functions that automatically adjust the screen conditions. These functions automatically run according to your TV’s condition, or you can run them manually.

    FunctionsHow does it prevent image retention?
    Panel refreshAutomatically runs to adjust the uniformity of the TV screen after using it for long periods of time.
    Panel calibrationOptimizes the screen or enhances the image in dark scenes.
    Pixel shiftShifts the image on the TV screen after a certain amount of time and runs automatically with the function is enabled.
    Screen saverActivates when your TV is idle for a certain period of time to protect the panel from image retention. Settings for how long the TV is idle before the screen saver is activated are available.
    Function to adjust the screen brightnessThis function gradually reduces the screen brightness to protect the screen. To control screen brightness, check the Ambient light sensor, Light sensor, Light and Color sensor settings, and Peak Luminance settings.

    To prevent image retention

    Check the following to reduce the risk of screen image retention:

    • Reduce image retention or non-uniformity on your OLED TV screen.
    • Adjust the display settings to make sure no black bars or aspect ratio bars show on the screen.
      If Wide mode is shown when pressing the MENU button: Select Wide mode → Full or Horizontal fit.
      If Wide mode is not shown when pressing the MENU button: Follow the steps below:
      1. Open the Settings screen:
        • If the remote control has a Quick Settings (spanner or gear) button, press the Quick Settings button and select Settings.
        • If the remote control does not have a Quick Settings (spanner or gear) button, press the HOME button and select Settings.
      2. Select Display & Sound or Display.
      3. Select Screen.
      4. Select Wide mode.
      5. Select Wide zoom, Full, or Zoom.
    • Turn off the OSD (On Screen Display).
      • To turn off the OSD, press the DISPLAY button on the supplied remote control.
    • Turn off any menu displayed from a connected device. Refer to the instruction manuals for the connected equipment for details.
    • Avoid displaying static images with bright colors (including white), clocks, or logos on any portion of the screen.
    • Set your Picture settings based on the ambient conditions.

      Note: The Standard setting is recommended for home use and when watching programs that display station logos.

      1. Open the Settings screen:
        • If the remote control has a Quick Settings (spanner or gear) button, press the Quick Settings button and select Settings.
        • If the remote control does not have a Quick Settings (spanner or gear) button, press the HOME button and select Settings.
      2. The next steps will depend on your TV menu options:
        • Display & Sound → Picture & Sound → Picture → Picture mode → Standard.
        • Display & Sound → Picture → Picture mode → Standard.
        • Display → Picture → Picture mode → Standard.