The border of an OLED TV may seem wide or the image appears slightly cropped if the Pixel shift function is enabled. This is normal and not a malfunction of the TV.
The Pixel shift function is a feature that moves the picture at fixed intervals to prevent image retention.
This feature may cause the following symptoms:
- Visible black bands at the edges of the screen
- Black bands with different widths at the top/bottom or left/right of the screen
- Parts of the edges are slightly hidden
We recommend keeping the Pixel shift setting enabled to prolong the life of the OLED display.