Article ID : 00350246 / Last Modified : 03/11/2025Print

YouTube screen automatically switches to TV broadcast or turns black

    The issue happens when using the YouTube™ app in the following order:

    1. Start the YouTube app.
    2. Select any video and play it.
    3. The screen automatically switches to the TV broadcast screen, the home screen, or goes black.
    4. After step 3, launching the YouTube app or switching to TV broadcasting may not be possible.

    Troubleshooting

    1. Perform Clear Data and Clear Cache for the YouTube app.
      Note: All data associated with this app will be permanently deleted, including files, settings, accounts, databases, etc.
    2. Restart the TV using the remote control's POWER button (long press), or unplug the power code for 2 minutes and then plug it back in again.
      For details, refer to the article How to restart (reset) a Google TV™ or Android TV™?
      Note: When you restart the TV, it discharges power and deletes any unnecessary data stored in its memory. In most cases, the TV will function normally after the unnecessary data has been cleared.
    3. Check for updates to the YouTube app.
      Note: Try to Update your apps manually on the linked page.
    4. If the issue persists, update your TV software to the latest version to check if it resolves the issue.