Article ID : 00231715 / Last Modified : 11/07/2023Print

The built-in microphone doesn't seem to work because the TV fails to react when I say "Hey Google" or "OK Google"

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    For W8L, X64L_X70L_X74L_X75L, X74K_X75K, W8K, X7, W8, X74H_X75H series: The Built-in mic is unavailable. To use Google Assistant, press the MIC button (or Google Assistant button) on the remote control.

    Try these troubleshooting steps:

    For Google TV™ For Android TV™

    If the issue still happens try the following:

    1. Perform a power reset.

    2. Turn on the television.
    3. For Google TV: Repeat step 1 (turning the Built-in MIC Switch on the TV body off and then back on). For Android TV: Repeat steps 1-4 (Turning OK Google detection off and then back on).