IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
This information is provided to help when the picture is cut-off, stretched, zoomed, or doesn't fit the screen due to the type of signal the input source sent to your TV.
Items to check before changing settings:
- Check the TV menu and home screen.
- If the picture looks stretched or distorted on the TV menu, the TV may require repair.
- Try a different input source (cable, DVD, or Blu-ray Disc™ player).
- If the issue only occurs on a specific input, check the settings of the connected device.
- Check the aspect ratio of the program or movie that you're watching.
- Some programs aren't in full screen when produced. Some movies are in a 21:9 cinema format which will show black bars on the top and bottom when you view them on a widescreen (16:9) TV.
- Check for Closed Captioning (CC) or Extended Data Services (XDS).
- If you turn on the Closed Caption feature, it may make the picture look stretched, distorted or cut-off. Turn off the Close Captioning or Extended Data Services to resolve the issue.
- The issue may be with the program such as news or sports broadcast.
- These programs may have banners or tickers that are part of the broadcast that you can't remove or change.
- Some TVs and other devices don't have the capability to change the aspect ratio of a picture when they receive 720p or 1080i/1080p signals.