Perform a Network Diagnosis

The steps to perform a network diagnosis differ depending on your TV model.

For models released in 2015 and later

1. On the remote control, press the HOME button.
2. Under Settings, select System Settings.
3. Under Set-up, select Network.
4. Select Network setup.
5. Select View Network Status.
6. Select Check connection.
7. Connection diagnosis will start. The connection results will be displayed after a few minutes.

For models released in 2014

1. On the remote control, press the HOME button.
2. Select the icon (Help).
3. Select Internet Customer Support.
4. Select Internet Connectivity Symptoms.
5. Connection diagnosis will start. The connection results will be displayed after a few minutes.

For models released in 2013

1. On the remote control, press the HOME button.
2. Select Settings.
3. Select Network.
4. Select Network Setup.
5. Select View Network settings and status or View Network Status.
6. Select Check Connection.
7. Connection diagnosis will start. The connection results will be displayed after a few minutes.

Which connection result is displaying?

• All wired connection diagnosis results are displayed as failed. (Failed/Failed/Failed)

• Both local and internet access fail when using a wired connection. (OK/Failed/Failed)

• The TV is connected to the local network but not to the internet. (OK/OK/Failed)

• The TV cannot access internet streaming content even if it is connected to the internet

• All connections diagnosis are displayed as OK. (OK/OK/OK)

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