Article ID : 00013258 / Last Modified : 07/02/2019

The Software Update on the Google TV Device Fails

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow these steps to resolve the issue:

    1. On the keypad remote control, simultaneously press the CTRL+ALT+Delete/Back Space buttons.

      CTRL ALT Delete/ Back Space Button

    2. If the Google TV™ device didn't reset after you tried the step above, perform a power reset on your device.

    3. Connect your TV to the internet.

      Note: Refer to your TV's manual for more details.

    The troubleshooting steps listed above should resolve your issue. If the issue still occurs, repair may be required. Go to Product Repair.