IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Follow these steps to resolve the issue:
- On the keypad remote control, simultaneously press the CTRL+ALT+Delete/Back Space buttons.
- Connect your TV to the internet.
Note: Refer to your TV's manual for more details.
The troubleshooting steps listed above should resolve your issue. If the issue still occurs, repair may be required. Go to Product Repair.