Article ID : 00013258 / Last Modified : 07/02/2019Print

The Software Update on the Google TV Device Fails

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow these steps to resolve the issue:

    1. On the keypad remote control, simultaneously press the CTRL+ALT+Delete/Back Space buttons.

      CTRL ALT Delete/ Back Space Button

    2. If the Google TV™ device didn't reset after you tried the step above, perform a power reset on your device.

    3. Connect your TV to the internet.

      Note: Refer to your TV's manual for more details. Manuals are posted on your model support page.

    The troubleshooting steps listed above should resolve your issue. If the issue still occurs, repair may be required.  Go to Product Repair.