IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Follow these steps to resolve the issue:
- On the keypad remote control, simultaneously press the CTRL+ALT+Delete/Back Space buttons.
- Connect your TV to the internet.
Note: Refer to your TV's manual for more details. Manuals are posted on your model support page.
The troubleshooting steps listed above should resolve your issue. If the issue still occurs, repair may be required.  Go to Product Repair.