Article ID : 00230348 / Last Modified : 10/09/2019

Prime Video Ending on Some TV and A/V Models

    Originally Posted: 07/30/2019

    Dear Valued Sony Customer,

    Amazon has announced that they will no longer support the Prime Video™ app on some 2009 - 2013 TV, Blu-ray Disc, and Audio/Video models after September 25, 2019. The Prime Video app and icon will be removed from Affected Models on October 26, 2019.

    We thank you for your understanding and apologize for any inconvenience.

    Affected Models

    2013 TV Models

    • KDL-xxRxxxA
    • KDL-50R550A
    • KDL-50R555A
    • KDL-50R557A
    • KDL-60R510A
    • KDL-60R520A
    • KDL-60R550A
    • KDL-60R551A
    • KDL-60R555A
    • KDL-60R557A
    • KDL-70R520A
    • KDL-70R550A
    • KDL-70R551A
    • KDL-70R555A
    • KDL-70R557A
    • KDL-xxSxxxA
    • KDL-65S990A
    • KDL-xxWxxxA
    • KDL-32W600A
    • KDL-32W605A
    • KDL-32W607A
    • KDL-32W650A
    • KDL-32W655A
    • KDL-40W900A
    • KDL-42W650A
    • KDL-42W651A
    • KDL-42W655A
    • KDL-42W656A
    • KDL-42W657A
    • KDL-42W800A
    • KDL-42W801A
    • KDL-42W805A
    • KDL-42W807A
    • KDL-46W700A
    • KDL-46W705A
    • KDL-46W707A
    • KDL-46W900A
    • KDL-46W950A
    • KDL-46W955A
    • KDL-46W957A
    • KDL-47W800A
    • KDL-47W801A
    • KDL-47W802A
    • KDL-47W805A
    • KDL-47W807A
    • KDL-50W650A
    • KDL-50W655A
    • KDL-50W657A
    • KDL-50W700A
    • KDL-50W705A
    • KDL-50W707A
    • KDL-55W800A
    • KDL-55W801A
    • KDL-55W802A
    • KDL-55W805A
    • KDL-55W807A
    • KDL-55W900A
    • KDL-55W950A
    • KDL-55W955A
    • KDL-55W957A
    • KDL-65W850A
    • XBR-xxRxxxA
    • XBR-55X850A
    • XBR-55X855A
    • XBR-55X900A
    • XBR-55X905A
    • XBR-55X907A
    • XBR-65X850A
    • XBR-65X900A
    • XBR-65X905A
    • XBR-65X907A

    2012 TV Models

    • KDL-xxEXxxx
    • KDL-26EX555
    • KDL-32EX550
    • KDL-32EX555
    • KDL-32EX557
    • KDL-32EX650
    • KDL-32EX651
    • KDL-32EX655
    • KDL-32EX657
    • KDL-40EX640
    • KDL-40EX645
    • KDL-40EX650
    • KDL-40EX651
    • KDL-40EX655
    • KDL-40EX657
    • KDL-46EX640
    • KDL-46EX641
    • KDL-46EX645
    • KDL-46EX650
    • KDL-46EX651
    • KDL-46EX655
    • KDL-46EX657
    • KDL-50EX645
    • KDL-55EX640
    • KDL-55EX645
    • KDL-60EX640
    • KDL-60EX645
    • KDL-xxHXxxx
    • KDL-32HX750
    • KDL-32HX755
    • KDL-32HX757
    • KDL-40HX750
    • KDL-40HX752
    • KDL-40HX755
    • KDL-40HX757
    • KDL-46HX750
    • KDL-46HX751
    • KDL-46HX752
    • KDL-46HX755
    • KDL-46HX757
    • KDL-46HX850
    • KDL-46HX855
    • KDL-46HX857
    • KDL-55HX750
    • KDL-55HX751
    • KDL-55HX755
    • KDL-55HX757
    • KDL-55HX850
    • KDL-55HX855
    • KDL-55HX857
    • KDL-xxNXxxx
    • KDL-32NX655
    • KDL-40NX655
    • XBR-xxHXxxx
    • XBR-55HX950
    • XBR-55HX955
    • XBR-55HX957
    • XBR-65HX950
    • XBR-65HX955
    • XBR-65HX957
    • XBR-xxXxxx
    • XBR-84X900
    • XBR-84X905

    2011 TV Models

    • KDL-xxEXxxx
    • KDL-32EX520
    • KDL-32EX521
    • KDL-32EX523
    • KDL-32EX525
    • KDL-32EX527
    • KDL-32EX720
    • KDL-32EX725
    • KDL-32EX727
    • KDL-32EX729
    • KDL-40EX520
    • KDL-40EX620
    • KDL-40EX621
    • KDL-40EX720
    • KDL-40EX723
    • KDL-40EX725
    • KDL-40EX729
    • KDL-46EX521
    • KDL-46EX525
    • KDL-46EX620
    • KDL-46EX720
    • KDL-55EX620
    • KDL-55EX621
    • KDL-55EX720
    • KDL-55EX723
    • KDL-55EX725
    • KDL-60EX720
    • KDL-xxCXxxx
    • KDL-40CX527
    • KDL-46CX525
    • KDL-xxHXxxx
    • KDL-46HX825
    • KDL-55HX729
    • KDL-55HX820
    • KDL-55HX825
    • KDL-65HX729
    • KDL-xxNXxxx
    • KDL-40NX720
    • KDL-46NX720
    • KDL-46NX725
    • KDL-46NX727
    • KDL-55NX720
    • XBR-xxHXxxx
    • XBR-46HX929
    • XBR-55HX920
    • XBR-55HX925
    • XBR-55HX927
    • XBR-55HX929
    • XBR-65HX920
    • XBR-65HX925
    • XBR-65HX929

    2010 TV Models

    • KDL-xxEXxxx
    • KDL-22EX308
    • KDL-32EX300
    • KDL-32EX305
    • KDL-32EX306
    • KDL-32EX308
    • KDL-32EX405
    • KDL-32EX40B
    • KDL-32EX500
    • KDL-32EX501
    • KDL-32EX600
    • KDL-32EX603
    • KDL-32EX605
    • KDL-32EX607
    • KDL-32EX700
    • KDL-32EX703
    • KDL-32EX705
    • KDL-32EX707
    • KDL-32EX710
    • KDL-32EX715
    • KDL-32EX717
    • KDL-40EX405
    • KDL-40EX406
    • KDL-40EX40B
    • KDL-40EX500
    • KDL-40EX501
    • KDL-40EX505
    • KDL-40EX600
    • KDL-40EX603
    • KDL-40EX605
    • KDL-40EX607
    • KDL-40EX700
    • KDL-40EX703
    • KDL-40EX705
    • KDL-40EX707
    • KDL-40EX710
    • KDL-40EX713
    • KDL-40EX715
    • KDL-40EX717
    • KDL-46EX405
    • KDL-46EX500
    • KDL-46EX501
    • KDL-46EX505
    • KDL-46EX600
    • KDL-46EX605
    • KDL-46EX607
    • KDL-46EX700
    • KDL-46EX701
    • KDL-46EX703
    • KDL-46EX705
    • KDL-46EX707
    • KDL-46EX710
    • KDL-46EX711
    • KDL-46EX713
    • KDL-46EX715
    • KDL-46EX717
    • KDL-52EX700
    • KDL-52EX701
    • KDL-52EX703
    • KDL-52EX705
    • KDL-52EX707
    • KDL-55EX500
    • KDL-55EX505
    • KDL-55EX710
    • KDL-55EX711
    • KDL-55EX713
    • KDL-55EX715
    • KDL-55EX717
    • KDL-60EX505
    • KDL-60EX700
    • KDL-60EX701
    • KDL-60EX703
    • KDL-60EX705
    • KDL-xxBXxxx
    • KDL-32BX305
    • KDL-40BX405
    • KDL-xxHXxxx
    • KDL-40HX700
    • KDL-40HX701
    • KDL-40HX800
    • KDL-40HX805
    • KDL-46HX700
    • KDL-46HX701
    • KDL-46HX800
    • KDL-46HX805
    • KDL-46HX900
    • KDL-55HX700
    • KDL-55HX701
    • KDL-55HX800
    • KDL-xxNXxxx
    • KDL-40NX700
    • KDL-40NX705
    • KDL-40NX710
    • KDL-40NX711
    • KDL-40NX715
    • KDL-40NX717
    • KDL-40NX800
    • KDL-46NX700
    • KDL-46NX705
    • KDL-46NX710
    • KDL-46NX711
    • KDL-46NX715
    • KDL-46NX717
    • KDL-46NX800
    • KDL-46NX807
    • KDL-46NX810
    • KDL-52NX800
    • KDL-52NX807
    • KDL-55NX810
    • KDL-55NX811
    • KDL-55NX817
    • KDL-60NX800
    • KDL-60NX801
    • KDL-60NX810
    • KDL-60NX817
    • XBR-xxHXxxx
    • XBR-46HX909
    • XBR-52HX905
    • XBR-52HX909
    • XBR-xxLXxxx
    • XBR-40LX900
    • XBR-46LX900
    • XBR-52LX900
    • XBR-52LX905
    • XBR-60LX900
    • XBR-60LX905
    • NSX-xxGT1
    • NSX-24GT1
    • NSX-32GT1
    • NSX-40GT1
    • NSX-46GT1

    2009 TV Models

    • KDL-xxWxxxx
    • KDL-40W5100
    • KDL-46W5100
    • KDL-46W5150
    • KDL-52W5100
    • KDL-52W5150
    • KDL-65W5100
    • KDL-xxXBR9
    • KDL-40XBR9
    • KDL-46XBR9
    • KDL-52XBR9
    • KDL-xxXBR10
    • KDL-46XBR10
    • KDL-52XBR10
    • KDL-xxZ5100
    • KDL-40Z5100
    • KDL-46Z5100
    • KDL-52Z5100

    Blu-ray Disc™ Players

    • BDP-BXxx
    • BDP-BX18
    • BDP-BX37
    • BDP-BX38
    • BDP-BX39
    • BDP-BX57
    • BDP-BX58
    • BDP-BX59
    • BDP-BXxxx
    • BDP-BX110
    • BDP-BX310
    • BDP-BX510
    • BDP-Nxxx
    • BDP-N460
    • BDP-Sxxx
    • BDP-S185
    • BDP-S190
    • BDP-S270
    • BDP-S280
    • BDP-S370
    • BDP-S380
    • BDP-S390
    • BDP-S470
    • BDP-S480
    • BDP-S570
    • BDP-S580
    • BDP-S590
    • BDP-S770
    • BDP-S780
    • BDP-S790
    • BDP-Sx100
    • BDP-S1100
    • BDP-S2100
    • BDP-S3100
    • BDP-S5100
    • BDP-SxxxxES
    • BDP-S1700ES

    Note: BDP-S1700 and BDP-S3700 players with serial numbers lower than 4000000 are not affected by this change. New BDP-S1700 and BDP-S3700 players with serial number 4000000 or higher were not sold with, and do not include, support for Prime Video.

    Blu-ray Disc Home Theater

    • BDV-Exxx
    • BDV-E190
    • BDV-E280
    • BDV-E290
    • BDV-E370
    • BDV-E385
    • BDV-E390
    • BDV-E470
    • BDV-E490
    • BDV-E570
    • BDV-E580
    • BDV-E870
    • BDV-E880
    • BDV-Exxx
    • BDV-E2100
    • BDV-E3100
    • BDV-E4100
    • BDV-E6100
    • BDV-Fx
    • BDV-F7
    • BDV-ExxxW
    • BDV-E770W
    • BDV-E780W
    • BDV-E980W
    • BDV-N790W
    • BDV-N890W
    • BDV-N990W
    • BDV-HZxxxW
    • BDV-HZ970W
    • BDV-IZxxxW
    • BDV-IZ1000W
    • BDV-Lxxx
    • BDV-L600
    • BDV-NxxxxW
    • BDV-N7100W
    • BDV-N8100W
    • BDV-N9100W
    • BDV-Txx
    • BDV-T28
    • BDV-T39
    • BDV-T57
    • BDV-T58
    • BDV-T79

    Audio / Video Models

    • Netbox
    • SMP-N100
    • SMP-N200
    • SMP-NX20
    • Receivers
    • STR-DA2800ES
    • STR-DA3700ES
    • STR-DA5700ES
    • STR-DA5800ES
    • Internet TV Players
    • NSZ-GT1

    Note: Not all models are sold in all countries/regions.