Article ID : 00224038 / Last Modified : 06/26/2020

Look for the power indicators on the headphones

    Remove the headphones from the charging case.

    Side by side diagram of two different models with headphones removed from the charging case showing the location of the power indicators on the headphones

    Is the power indicator on?

    • Yes, the blue indicator flashes.
      • Your headphones turned on normally.
    • Yes, the blue and red indicators flash alternately or the blue indicator flashes  twice at a time.
      • Your headphones are in Bluetooth® pairing mode. This happens the first time the headphones are used or if it is turned on after the initialization so that you can connect the headphones to a device.
    • No, the blue indicator doesn't turn on.

     

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