Article ID : 00184156 / Last Modified : 01/03/2018

Headphones Won't Charge with a Third-party USB Cable

    You might encounter difficulties charging your headphones using a third-party USB cable. We recommend using one of the following USB cables instead:

    • The USB cable that was supplied with the headphones.
    • A replacement Sony® cable from an authorized retailer.
    • A fully connected standard USB cable.

    Why Does It Matter What Type of Cable is Used?

    There are USB cables promoted as For Charging Only. These cables have a reduced internal connection pattern in which the D+/- communication wires aren't connected.

    For Bluetooth® and noise-canceling headphones, and for most other portable products, it is important that these communication lines are connected. Otherwise, it may not be possible to charge your device.