Article ID : 00224035 / Last Modified : 03/10/2020

Headphones Troubleshooting Guide

    Click on a topic or the image above it to view the troubleshooting steps:

    No PowerCan't Charge
    Can't Perform Bluetooth PairingNo sound or sound is only heard on one side
    NoiseMicrophone does not work
    Sound Skipping / Noise OccursMicrophone does not work
    Physical Damage 
    Physical Damage 

    If your questions aren't covered in this guide, type your query in the search bar on our Support website.