Troubleshoot Bluetooth pairing issues with the Truly Wireless headphones (WF-SP700N)

1. Initialize the headphones and then check the status of the indicators after you remove them from the charging case.
   Note: After initialization, the headphones will return to the factory settings and all Bluetooth pairing information will be deleted.

   Visit the Help Guide for instructions.
   

   If the blue and red indicators flash alternately, or blue indicator flashes twice at a time

   The headphones are initialized and is in Bluetooth pairing mode. Go to the next troubleshooting step.

   If the indicators flash twice and then turn off

   The headphones turned on without being initialized. Initialize the headphones again.

   If the indicators do not flash

   Charging can't be done properly. Refer to the The headphones do not charge article.

2. Perform the following procedure, and check if the pairing can be done successfully.
   1. Restart the playback device.
      Turn off the device, and turn it on again.
   2. Delete the Bluetooth device information of your playback device.
      Refer to the How to delete the Bluetooth device information of your playback device article.
   3. Perform pairing again.
      Refer to the appropriate article:
      • For Android™ phones: Pairing and connecting with an Android smartphone
      • For  iPhones® phones: Pairing and connecting with an iPhone
      • For NFC: One-touch connection (NFC) with an Android smartphone
      • For other devices: How to pair Bluetooth headphones with a Bluetooth source device

   Pairing can be done successfully.

   The playback device may have caused the issue or there may have been a temporary malfunction with the Bluetooth pairing connection.

   Pairing fails.

   Go to the next troubleshooting step.

3. If available, pair your headphones with a different Bluetooth-enabled device:

   Pairing can be done successfully.

   The original device may have caused the issue. It's recommended to use a different device, or consult the manufacturer of the original device for further assistance.

   Pairing fails on these devices too.

   The headphones may be malfunctioning and require repair.  Go to Product Repair. 

Go to the Headphones Troubleshooting Guide top page