Article ID : 00279500 / Last Modified : 08/08/2022Print

Troubleshoot Bluetooth pairing issues (LinkBuds S)

    Follow these steps to troubleshoot Bluetooth® pairing issues with the LinkBuds S.

    Note: When pairing the LinkBuds S to a second or subsequent device, the charging case lid must remain open during the pairing process.

    1. Check the status of the indicator when you place both (left and right) earbuds in the charging case and open/close the lid.

      The indicator lights up in green or orange

      The headphones are fully charged. Go to the next troubleshooting step.
      The indicator does not light up

      The remaining battery of the LinkBuds S is 1% or lower. Charge them and then pair again.
    2. Perform the following steps with the LinkBuds S, and check if the pairing can be done successfully.
      1. Restart the device you are trying to pair.
      2. Delete the Bluetooth device information of your playback device.
      3. Pair the devices again.
        Refer to the appropriate article:
      The pairing can be successfully completed.
      There seems to have been an issue connecting with the device, such as Bluetooth pairing being disconnected.
      The pairing fails.
      Go to the next step.
    3. If you have a different smartphone, Walkman, or other device, try to perform a Bluetooth pairing with the LinkBuds S and one of these other devices:

      Pairing can be done successfully.
      The playback device that was initially connected may be malfunctioning. Consult the manufacturer of the device.
      Pairing fails on these devices too.
      Go to the next step.
    4. Reset the LinkBuds S.

      Watch this video or refer to the Resetting the Linkbuds S page for instructions


      The pairing can be done successfully.
      The playback device that was initially connected may be malfunctioning. Consult the manufacturer of the device.
      The pairing fails.
      Go to the next step.
    5. Initialize the LinkBuds S, and then pair the devices again.
      1. Initialize the headphones.
        Note: Initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.

        Watch this video or refer to the Initializaing the Linkbuds S to restore factory settings page for instructions:


      2. Pair the devices again.
        Refer to the appropriate article: Note: If the LinkBuds S are not displayed in the connected device, remove the LinkBuds from the charging case once, then the LinkBuds will enter pairing mode again and will be displayed in the device.
      The pairing can be done successfully.
      The playback device that was initially connected may be malfunctioning. Consult the manufacturer of the device.
      The pairing fails.
      The LinkBuds S may be malfunctioning, and require repair.  Go to Product Repair. .

    Go to the Headphones Troubleshooting Guide top page