Article ID : 00202652 / Last Modified : 04/22/2019

No sound from the TV speakers and Headphones or Audio device when used at the same time

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Your TV can't output sound from its built-in speakers and Bluetooth® headphones at the same time. This is normal operation.

    Note: If you are using an audio device connected to the headphone Headphone Jack Icon jack on the TV, check if the device has an Optical In or DIGITAL AUDIO IN. To hear sound from both devices at the same time, disconnect the headphone jack and then connect an optical cable from the device to the DIGITAL AUDIO OUT on the TV.