Article ID : 00224932 / Last Modified : 04/26/2019

Initialize your headphones

    If model-specific information is required to complete each step, check your manual.

    WARNING! Performing this step will delete all Bluetooth® pairing information and your device will return to factory default settings. 

    1. Disconnect the USB cable.
    2. Press and hold the Power button button for about two seconds to turn off your headphones.
    3. Press and hold the Power button button and the NC/AMBIENT buttons simultaneously for more than seven seconds.

      Power and NC buttons

    4. The light indicator (blue) flashes four times when the initialization is complete.

      Power indicator


    Does the light indicator flash?


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