Article ID : 00098390 / Last Modified : 01/13/2017

I cannot pair a second Bluetooth device to the headphones.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow the steps below to pair a second or subsequent Bluetooth® device to the headphones.
    1. Bring the headphones and the Bluetooth device within 1 meter or 3 feet from each other.
    2. Press and hold the POWER button or Multi-function button of the headset for about 7 seconds to enter pairing mode.

      NOTES:

      • When the unit has no pairing information, it enters pairing mode automatically when turned on.
      • The light indicator flashes blue and red alternately when in pairing mode.
      • Refer to the manual that came with the headphones for details on pairing.

    If the headphones and the Bluetooth device still cannot pair after performing the steps above, perform a factory reset.

    NOTES:

    • The pairing information will not be deleted by performing a factory reset.
    • For instructions on how to reset the headphones, check the manual.