Article ID : 00224190 / Last Modified : 06/25/2020

Unplug your headphones from the device and plug it back in

    Do this three times. The last time, make sure to firmly plug it in. 

    headphones cable connected to a smartphone

    Does your headphones produce sound?

    • Yes, it produces sound.
      • The issue was due to poor connection which can occur if the plug is dirty.
      • Make sure to clean the plug regularly.
    • No, it doesn't produce sound.

     

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