Article ID : 00229915 / Last Modified : 07/07/2021

I hear loud wind noise from the headphones

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    When the Noise Canceling function or Ambient Sound Mode is turned on, the ambient environment may increase the wind noise. If this is the case, check the following:

    • WF-1000XM4
      • In the Sony | Headphones Connect app, tap SoundAmbient Sound Control, and then select Automatic Wind Noise Reduction.
      • If the wind noise is still loud, turn off the noise-canceling function and ambient sound mode.

      Notes:

      • When the headphones detect wind over a certain amount of air volume the Automatic Wind Noise Reduction feature turns off some of the microphones used for noise canceling. You will notice that the Noise Canceling function becomes weaker in a windy environment with this setting. This is not a malfunction.
      • The Automatic Wind Noise Reduction feature will not start working with only a slight amount of wind.

    • WF-1000XM3

      In the Sony | Headphones Connect app, move the slide bar to Wind Noise Reduction in the Ambient Sound Control setting. If you are bothered by wind nose by doing this, set the Noise Canceling function and Ambient Sound Mode to OFF.

    • WF-SP800N

      Turn off the Noise Canceling function and Ambient Sound Mode.