Article ID : 00224044 / Last Modified : 06/25/2020Print

Close any apps that are open on your mobile device

    Close all open apps except for the music playback app.

    Does the noise or skipping stop?

    • Yes, the noise or skipping stopped.
      • Multiple open apps on your mobile device fill up the memory and cause the music playback on your headphones to skip or become noisy.
    • No, the noise or skipping still occurs.


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