Turn on the Noise Canceling function
Using the touch sensor or button on the headset, turn on the Noise Canceling function.
The procedure or button name varies depending on the model. If you need model-specific information, check your
. However, here are some examples:
Example for WF-1000XM3
While wearing the headset, tap the L side touch sensor until you hear the voice guidance "Noise canceling".
In the default setting, you can switch the Noise Canceling function and Ambient Sound by tapping the L side touch sensor.
Example for WH-H910N
On the Left earcup, press the C (custom) button repeatedly to turn on the Noise Canceling function.
- The touch sensor or button may be set to another function, such as the Google Assistant. If this is the case, change the setting back to the Noise Canceling function using the Sony | Headphones Connect app.
- If the Google Assistant unintentionally starts nevertheless, refer to the The Google Assistant unintentionally starts when I try to switch the Noise Canceling and Ambient Sound mode functions article.
Is the issue resolved?
- Yes, the issue is resolved.
- The issue was caused because the Noise Canceling function was set to Off.
Note: If the Noise Canceling function is insufficient or you cannot switch to the Noise Canceling even after changing the setting, check if the issue is resolved after changing the headset settings in the Headphones Connect app.
- The issue was caused because the Noise Canceling function was set to Off.
- No, the issue is not resolved.
- I am not sure how to use the Touch Sensor or buttons.
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