4.3 based on 384 customer reviews
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Please note: Some product variations and/or features mentioned within Product Reviews may not be available in all countries.
GREAT FEATURES, EXCELLENT GRAPHICS
55" class (54.6" diag) 09/07/2017 by GIGGLES (USA) Verified Purchaser Verified
I JUST BROUGHT THIS TV AND IT MADE ME FEEL AS IF I WERE AT THE MOVIES
Excellent
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Excellent
Great picture, horrible sound
49" class (48.5" diag) 21/01/2019 by TrishV (USA) Verified Purchaser Verified
The picture is amazing, very clear and crisp with vivid colors. But the sound is terrible. Very tinny and hollow. I have to keep adjusting every time I watch, but nothing sounds good. Worst sound from a television I've had in years. I have a Sony tv in my office that I've never had to adjust the sound.
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387 Customer Reviews
SONY XBR-43X800E Bravia TV
XBR X800E Series 18/10/2019 by Sally500 (USA)
This Sony TV was purchased October 10, 2018 from Best Buy. On October 17, 2019, it started working improperly. A series of five multicolored lines is now showing up at the bottom of the television. I think a tv should last longer than a year, especially a well known brand. Up until these colored bars showed up, we were pleased with the television.
Good
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Hello, Sally500!
We sincerely regret what happened. Let's try to isolate the issue by performing some troubleshooting steps on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800e/articles/00032635
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Sony 55” TV
55" class (54.6" diag) 30/09/2019 by jbowen3 (USA) Verified Purchaser Verified
This is the best TV I have ever owned! The color is brilliant and the sound is awesome!
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Hi, jbowen3! Great! Good to know that this is what you are looking for in a product. Thanks for choosing Sony. ~Ralph
Great picture
55" class (54.6" diag) 29/09/2019 by Wicho88 (USA) Verified Purchaser Verified
I bought this tv because of great picture and features including blue tooth so I can connect my wireless headset
Good
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Good
Hello, Wicho88!
Thank you for choosing Sony!
Regards,
David
Great tv awesome picture my 7th Sony tv
43" class (42.5" diag) 21/09/2019 by Bandit3315 (USA) Verified Purchaser Verified
Will never buy another brand ez set up great quality and reasonable pricing
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Hi, Bandit3315!
We appreciate your time sharing this feedback. Thank you for choosing SONY!
Great pic
55" class (54.6" diag) 16/09/2019 by Dementedwolf (USA) Verified Purchaser Verified
I bought this 6 months or so ago but the only problem I have with it it’s that it’s a little slow at times and the pic sometimes looks different but very very rare.
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Hi, Dementedwolf!
We are sorry to hear this. Please ensure that the TV has the latest software installed. You can also try changing the picture display settings according to your viewing preference.
https://www.sony.com/electronics/support/lcd-tvs-android-xe80xx_x80xxe_xe83xx-series/xbr-55x800e/downloads/00016213
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
It broke down on me after 3 months
XBR X800E Series 13/09/2019 by Unikee (USA)
I bought this in may in June it started giving problems and now it doesn't even work... horrible consumer spending.
Poor
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Hello, Unikee!
We're sorry to hear that our product failed to meet your expectations. Let's try to isolate the issue by following some troubleshooting steps included on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800e/articles/00032635
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Great TV
43" class (42.5" diag) 07/09/2019 by Kenor (USA) Verified Purchaser Verified
Bought this tv about two years ago. Great picture quality, pretty decent sound. Tons of apps an features, fast tv overall.
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Hi, Kenor!
That's great to hear! Thank you for sharing your feedback and for choosing Sony!
Regards,
Vincent
It stopped working after 3 months
55" class (54.6" diag) 03/09/2019 by Unikee (USA) Verified Purchaser Verified
It won't turn on and i reset it 5 times. I need help because i bought this product 3 months ago:(
Poor
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Hi, Unikee!
We regret to hear about what happened. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Great features
49" class (48.5" diag) 16/08/2019 by Mark8647 (USA) Verified Purchaser Verified
A great picture and sound. All the features you are looking for. You might pay a little more for a SONY, but you get what you pay for.
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Hello, Mark8647!
We’re glad you like the product! Thank you for choosing Sony!
~Zac
Awesome
55" class (54.6" diag) 12/08/2019 by Jstyle (USA) Verified Purchaser Verified
I bought this a year ago and it’s been great to me.
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Hi, Jstyle!
We appreciate your positive feedback. We are always looking to make SONY better. Thank you!
~Earl
Nice TV
55" class (54.6" diag) 12/08/2019 by BeKind (USA) Verified Purchaser Verified
Great picture. Easy to figure out!! Many freebies!!!
Excellent
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Hi, BeKind!
We are more than glad to hear that you appreciate our product. We are always looking to make SONY better. Thank you for your feedback.
~Earl
Love it!
55" class (54.6" diag) 02/08/2019 by Jonnysunshine (USA) Verified Purchaser Verified
Some issues w getting the sound to interact with my sound bar, but the pictures are beautiful. It had been a while since my last upgrade and I couldn't be happier with the new tech. Minus one start for the remote--which I tossed in right seconds, but video games, movies, Netflix--all look great.
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Hi, Jonnysunshine! Your feedback is highly appreciated. It will be a big help in improving the quality of our products. If you need further assistance, please send us an email at socialsupport@am.sony.com.
~Ralph
Awesome picture ease of use and features
43" class (42.5" diag) 31/07/2019 (USA) Verified Purchaser Verified
Just got my tv 2weeks ago, luv it. Sony simply does it better. Check one out u'll we what I'm talking about. The only reason I didn't give it 5 stars is because the box didn't have some of the hardware for the stand in it.
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Hi, Christopher!
We’re glad you like the product! Regarding your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Erin
So far so good, but my TV came with some spots...
43" class (42.5" diag) 25/07/2019 by cacaorock (USA) Verified Purchaser Verified
...on the screen I cannot remove. I am trying to clean them with a soft cloth dampened in warm water and soap... but so far no luck.
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Hello, cacaorock!
We regret to hear about this experience, please email us at socialsupport@am.sony.com with the following details so we can help you out:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Zac
Sony Social Support
TV turn ON and OFF by them self
55" class (54.6" diag) 22/07/2019 by CETB56 (USA) Verified Purchaser Verified
My concern is why the TV that is new turn On and OFF 2 or 3 times a day.
Average
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Hi, CETB56!
We are sorry to hear what happened with your TV. If you haven't set any sleep timer, we recommend following the steps on the link below to troubleshoot the issue.
https://www.sony.com/electronics/support/articles/00032613
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Erin
Defective
49" class (48.5" diag) 21/07/2019 by MrDrDan (USA) Verified Purchaser Verified
There is a small annoying white line at the bottom of the screen that distracts from the picture. This is repeatedly described in the Community--how could it not be resolved??
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Hello, DrMrMojo!
We regret to hear that you're having issues with this unit. Please try following the steps on the link below: https://www.sony.com/electronics/support/televisions-projectors/articles/00109671
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Zac
Sony Social Support
nice
55" class (54.6" diag) 19/07/2019 by chunkieD (USA) Verified Purchaser Verified
It is a nice enough set. It's my first flat screen so I can't really give a great review and compare it to others. If it lasts a long as my old Trinitron I'll be tickled.
Average
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Average
Hi, chunkieD! We appreciate your time in writing this honest feedback about the TV. Thanks for choosing Sony. ~Ralph
Sony Is Always Awesome
49" class (48.5" diag) 12/07/2019 by o131r (USA) Verified Purchaser Verified
I love Sony TVs. I will not buy a tv if it’s not a Sony. I always have and always will
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User-friendly
55" class (54.6" diag) 11/07/2019 by Big Bad Bill (USA) Verified Purchaser Verified
User-friendly, Hook up all the cords turn on the power start serving what a gorgeous picture
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After a year is not working
55" class (54.6" diag) 08/07/2019 (USA) Verified Purchaser Verified
Suddenly it goes mute, then black screen, then sony logo, then 4 colorful images as rebooting or upgrading software, comes back and after a few minutes do the same fit again and again. Please help us, we love this tv.
Excellent
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Hi CamiloPerdomoLLM,
I understand that your xbr55x800e is having issues with a reboot loop. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Earl
Sony Social Support
Just beautiful
55" class (54.6" diag) 08/07/2019 by Styles (USA) Verified Purchaser Verified
Bought for the ps4 pro 4k, and cant get enough of this tv. Wish i bought another!
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Decent TV for the price!
49" class (48.5" diag) 03/07/2019 (USA) Verified Purchaser Verified
I bought this TV 2 years ago and I can't be happier than this purchase. This TV has sufficed all my needs including Apps across the globe, VPN access, chromecast features, good audio output options and excellent video quality. The only thing I hate about this TV is the bluetooth limitations. The TV can't be connected to headphones/external speakers via bluetooth. I have heard about TV connecting to Sony's proprietary selective headphones but those cost $200+ (not my buy).
Excellent
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Amazing
55" class (54.6" diag) 01/07/2019 by RandyIce (USA) Verified Purchaser Verified
Very easy to configured and put together. The picture quality is amazing. The android TV apps are very intuitive. The TV control menu are very to navigate. Plus the design is to died for. I pick this over a Samsung 8 series and I am so happy with my decision.
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Excellent picture, ok sound!
55" class (54.6" diag) 28/06/2019 by ShurMack (USA) Verified Purchaser Verified
I extremely impressed with the visuals on this tv! The sound is much to be desired, but it goes extremely well with my external sound system. Overall very satisfied with this product!
Excellent
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Sony's The Best
43" class (42.5" diag) 23/06/2019 by Operator542 (USA) Verified Purchaser Verified
Beautiful Picture & Smart Also, The Sony Company Works For Me.
Excellent
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Great features and easy to use
43" class (42.5" diag) 17/06/2019 by Bobz1 (USA) Verified Purchaser Verified
So happy with setup and ease of use. The clarity of picture is amazing.
Excellent
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Very Satisfied
49" class (48.5" diag) 16/06/2019 (USA)
Great picture with all the modern wireless features you could want. Android TV, Chromecast, easy to navigate, and not hard to figure out.
Excellent
Good
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Excellent TV
43" class (42.5" diag) 14/06/2019 by Rosene (USA) Verified Purchaser Verified
Excellent picture with perfect color and clarity. Easy instructious especially with software download and switching back and forth from Smart TV to regular TV, Has superb reputation as a TV.
Excellent
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The picture quality is excellent
49" class (48.5" diag) 13/06/2019 by JPJ340 (USA) Verified Purchaser Verified
Very pleased with my purchase due to picture quality and features second to none.
Excellent
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Love it!
55" class (54.6" diag) 10/06/2019 (USA) Verified Purchaser Verified
I’ve always been a Sony fan and love my new TV with all the new features.
Excellent
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Great picture! Great design!
55" class (54.6" diag) 05/06/2019 by StuartR (USA) Verified Purchaser Verified
I'm very happy with this new TV. It's main strength is the overall quality of the picture. The darks are dark, and the detail is great. There are no motion artifacts. Although the screen is big, and can get pretty bright, you can watch for a long time without fatigue. The overal mechanical design is very nice, including the stand which mounts in the center of the TV, rather than the edges. This way it fits on a smaller stand than other TVs this size. The Android TV user interface is not perfect. It's definitely not as friendly or slick as the competitor TVs. It looks and feels clunky. This is the tradeoff for the benefit of the versatility and tons of apps available in the Google Play store. Many of the features are very highly integrated into the Google universe, so if you use other Google applicaitons (YouTube, photos, assistant, etc.), you get a lot of added functionality.
Excellent
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Average
Unit failed in 2.5 months
49" class (48.5" diag) 03/06/2019 by Old man 71 (USA) Verified Purchaser Verified
Television has many good features and beautiful picture. Unfortunately the mother board ceased to function in 2.5 months after purchase. It has been repaired, but this was a huge disappointment for an owner who really liked Sony products and has had them for over 20 years
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Hello,
We are sorry to hear about what happened. For us to better assist you, we need to check your file on our system. Please email us at socialsupport@am.sony.com with the following details:
Case Number:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Android O.S. frustrating, constant factory resets
49" class (48.5" diag) 31/05/2019 by Phildo 59 (USA) Verified Purchaser Verified
Great picture but unfortunately I suspect the O.S. would make t.v. operation slow, apps would freeze and found daily operation frustrating, frequent calls to tech support.
Excellent
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Fair
Super Smart TV Interface
43" class (42.5" diag) 28/05/2019 by PeeJay 1013 (USA) Verified Purchaser Verified
My Samsung Smart TV developed a "Lamp problem", ie, the lamps that live behind the screen occasionally become "visible" and need to be replaced. Only problem is NO ONE repairs these units. I really loved my 40" Samsung and even though I tried to "not notice" the intrusive lamp glow through my screen it was apparent that I would need to replace it. Off to Best Buy to seek a replacement. I found one but between my original purchase date and now, Samsung changed their leg support configuration and the new one would not fit on my "shelf". Without a leg to stand on, literally, I had to change brands. Sony offered what I needed in support as well as the screen upgrade. Sony is a great brand and I have many fine Sony products but this is my first TV. Had to upgrade to a 43" and I was worried it would be too big. But we got it home, plugged in everything (lots of plugs!!) and turned it on. First off, the picture was amazing but we'd seen that in the store so no surprise, what was a very pleasant surprise is the "Smart TV" experience. So much easier to manage/utilize than my old set. Admittedly the other set was old but even with "updates" nothing really improved. Sony's GUI was light years ahead of my old set. Simple, straightforward and all inclusive from the get-go, I intuitively set up what was needed and added my streaming player (although with this built in interface I hardly see the need!
Excellent
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Great for vibrant colors, TERRIBLE black contrasts
43" class (42.5" diag) 27/05/2019 by thestoddcast (USA) Verified Purchaser Verified
Bought this in fall 2018 and everything looks great aside from VERY poor black contrast. The contrast issue makes it nearly impossible to watch darker scenes in an average lit room. Dark room would be the best fit for this problem. If I could do it over again, I would go for the X900F in a heartbeat.
Average
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Hello thestoddcast,
We're sorry to hear that this unit failed to meet your expectations. You can try to adjust the picture setting on your Android TV to enhance your viewing experience. Please take your time reading the articles below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800e/articles/00190409
https://helpguide.sony.net/tv/eusltn3/v1/en-003/01-03-09_03.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Romeo
Sony Social Support
True to life picture quality
43" class (42.5" diag) 26/05/2019 by NadarAndar19 (USA) Verified Purchaser Verified
I am amazed with the quality of the picture on the Sony that I purchased. The colors are realistic, there is depth of field, with clear, crisp images. The sound is excellent. i am very pleased with this product and definitely recommend the Sony 43X800E.
Excellent
Excellent
Excellent
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Excellent
Good value for the price
49" class (48.5" diag) 24/05/2019 by Swellens (USA) Verified Purchaser Verified
Picked it up for under $500 at Costco. Good picture, speakers are acceptable.
Good
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Sony So-NICE!
43" class (42.5" diag) 23/05/2019 by BillyRay (USA) Verified Purchaser Verified
Bought this about a month ago and have had an exceptional experience.
Excellent
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Excellent
GREAT FEATURES,EASY SET-UP
43" class (42.5" diag) 20/05/2019 by GOMER59 (USA) Verified Purchaser Verified
GREAT PRICE, GREAT TV.SUPERB BLU-RAY PICTURE AND EASY HOOK-UP
Excellent
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Good
Very nice product
XBR X800E Series 20/05/2019 by Bayliner Captain (USA)
I purchased this 6 weeks ago and am very happy with the Sony 49X800E. Once set up i was perfect and no adjustments needed. The picture is amazing and we are very happy with it.
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Brilliant Choice
43" class (42.5" diag) 19/05/2019 by Cookie1979 (USA) Verified Purchaser Verified
Brilliant Choice. Brilliant Color & Definition. Great Price for the size. We are glad we made this choice to replace a television that was playing out after three years.
Excellent
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Good
nice picture,plenty of options
49" class (48.5" diag) 15/05/2019 by pitzy (USA) Verified Purchaser Verified
I'm happy with the TV but apps are frustrating to use.
Excellent
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Good
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Fair
Great Value
49" class (48.5" diag) 11/05/2019 by Shari777 (USA) Verified Purchaser Verified
Best TV for it's size and price. I was looking for a smaller TV for the bedroom and almost went with an inferior brand to stay under $500. Then I found this Sony and I'm so glad I did.
Excellent
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I was living in the past
55" class (54.6" diag) 10/05/2019 by Philvet (USA) Verified Purchaser Verified
Now watching the dream, picture and accessories the best, easy setup. Love it
Excellent
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Excellent
Good picture & sound
43" class (42.5" diag) 02/05/2019 by neversonyagainno never (USA) Verified Purchaser Verified
Just purchase. Tried to find a workable app for internet- none!! Remote poor layout and not designed for ease of use!!
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Poor
Hi there, We value your opinion and we would like to apologize if our product did not meet your expectations. Please email us at socialsupport@am.sony.com with a brief description of the issue you have experience for further assistance.
Regards,
Erin
great picture
49" class (48.5" diag) 28/04/2019 by whocares3 (USA) Verified Purchaser Verified
Picture is great. Sound is not so good. May need to buy sound bar to improve sound quality.
Excellent
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Good
Great TV
49" class (48.5" diag) 27/04/2019 by Eugeneyk (USA) Verified Purchaser Verified
I bought this tv a month and I am still satisfied.
Good
Good
Good
Excellent
Excellent
Great Features
55" class (54.6" diag) 26/04/2019 by dvnpalv (USA) Verified Purchaser Verified
I enjoy television,and no need for firestick! enjoy all functions
Excellent
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Excellent
great picture
55" class (54.6" diag) 20/04/2019 by pete4594 (USA) Verified Purchaser Verified
much better picture than lg 4k was always to dark in movies
Excellent
Good
Good
Excellent
Excellent
Best TV Ever!!!!!
43" class (42.5" diag) 18/04/2019 by Barbie07 (USA) Verified Purchaser Verified
Love, love, love our new Sony!!!! Beautiful picture, great sound, easy to set up, recommend highly!
Excellent
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Excellent
Awesome TV
55" class (54.6" diag) 14/04/2019 by JFagundo (USA) Verified Purchaser Verified
Certainly an awesome TV, picture quality is amazing, great colors and definition. The factory default settings are perfect, I didn't have to make any adjustments to my taste, it was just perfect for me. I'm very satisfied with my purchase.
Excellent
Excellent
Excellent
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Excellent
Great features!
55" class (54.6" diag) 10/04/2019 by Aprilfool18 (USA) Verified Purchaser Verified
Love the picture and the remote is easy to use. Great value!
Excellent
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Excellent
I love this Sony TV
43" class (42.5" diag) 07/04/2019 by Adztec (USA) Verified Purchaser Verified
I had bought a 65” Sony last year for myself for Christmas and love its 4K picture. The only lacking feature were a schedule for what was showing on that TV. So I bought the X800 4K and it does just about everything even features that my 65” doesn’t .... all in all Sony makes a fantastic video product!
Excellent
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Excellent
Way too dark to see shows where to scene is dark
XBR X800E Series 06/04/2019 by Lyn111 (USA)
I bought this tv two weeks ago and am trying to watch game of thrones seasons, but most of them are too dark to see. I’ve turned the brightness to max but it didn’t help much.
Poor
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Fair
Average
Hi Lyn111, we regret that the TV failed to meet your expectation. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com . We hope to hear from you.
Regards,
Erin
Best 4K TV Experience
XBR X800E Series 06/04/2019 by bigdog805 PS4 (USA)
I'll be honest with you all. I'm one of those persons that talked smack about having a 4K TV. Lol and I end up buying one smh. I apologize for being a stubborn person. You were right! Once you experience your own 4K, you will be amazed. Especial with this unit by Sony. Has really great natural colors and good motion picture, its like having a personal cinema. When it comes to gaming OMG crazy....just perfect. I love it and I highly recommend it.
Average
Excellent
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Good
Not trying for a third time.
XBR X800E Series 02/04/2019 by CSR1 (USA)
I purchased my first Sony tv in 2017, everything was fine until all of a sudden my cable box stopped producing sound with the tv. My PlayStation and DVD player would work, even streaming there was sound. I went through the settings of both the cable box and tv. Nothing worked. I changed out the HDMI cables and even the cable box. Still no sound. I tried to connect the cable box to a different tv (insignia) and it worked. The only thing that worked was switching the HDMI cable to a different HDMI port on the tv, which is fine, until it happened again. I switched to a different port and it happened again. I kept doing this until I eventually ran out of ports to connect the cable box to, they all stopped working with my cable box. I called to have my tv serviced, and the tech said it was a bad HDMI board in the tv. They ordered the parts and attempted to fix it. Well when they put the new HDMI board in and put the tv back together and mounted it, they turned the tv on and there were a series of colorful blocks on the screen, then it’ll switch to a red screen, then blue, then black. The tech said the brand new HDMI board that was ordered for me was bad. He put the old board back in so that I could still at least watch Netflix or movies. But once he did that it was still the same thing with the colorful blocks and the screen going from black to blue. They ended up giving me a credit for the tv. Now last year in October I purchased this tv the X800E Series thinking everything would be fine, and everything was fine. Up until two months ago when the same issue came about. The sound just stopping working all of a sudden. So again I switched the HDMI to a different HDMI port on the tv. A week later the same issue. I switched it a final time and it was great, up until yesterday. Again no sound. Everything that I’ve done with the previous Sony I’ve done to this one. Switching out the HDMI cables, switching the cable box, connecting the cable box to a different tv (which worked). It’s literally been 5 months and the tv is doing the same thing. I didn’t even bother with calling to have it serviced because I didn’t get the protection plan. This didn’t happen when I had a Samsung which is still kicking to this day. It was a great tv when it worked. The picture quality was amazing and I definitely love playing my PlayStation Pro on it. This would’ve been the perfect tv if it would’ve worked.
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Hi CSR1, thank you for sharing Thank you for your feedback on your experience with your TV. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. Please send us an email at socialsupport@am.sony.com with your case number if any so we can check and review your file. Regards, -Erin
Great viewing experience!
43" class (42.5" diag) 01/04/2019 by Vic52 (USA) Verified Purchaser Verified
I've been a proud owner of this tv set for the last three weeks now, as always Sony's outstanding quality has no competition. Vibrant colors and brigtness with excellent user interface.
Excellent
Average
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Excellent
Great picture but sound does not sync
XBR X800E Series 19/03/2019 by Abo47 (USA)
I have had this tv for a week and on some stations the sound is not synced with the picture. Its It's very annoying. It looks like a badly dubbed foreign language film. But it's great to watch for sports and on those stations where things do sync. Any help from Sony is appreciated because my cable company could not help.
Excellent
Poor
Good
Excellent
Excellent
Slow tunning processor
55" class (54.6" diag) 19/03/2019 by Zee G (USA) Verified Purchaser Verified
I bought this a little less than a year ago with two years warranty. They replaced my other Sony XBR KDL40 Sound bar long ago so I trus sony. This TV’s color is great, the tunning processor very slow when switching between channels. some times it turned off by itself. May be I picked the bad one? I hope they will fix it
Excellent
Excellent
Excellent
Good
Poor
Hi Zee G, Thank you for your feedback on your experience with your TV. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com. Regards, -Erin
TV has multiple issues
43" class (42.5" diag) 17/03/2019 by Mark D 123456 (USA) Verified Purchaser Verified
I purchased in October and less than a month later the Sony sound bar connected with the ARC started to cut in and out randomly. The same sound bar worked fine on our old Sony TV, tried a new HDMI cable and problem still there. We need to unplug both to get them working again. Sony support says unplug and plug back in and do a factory reset. We have unplug the system 50 plus times, problem still there. Factory reset several times problem still there, has latest software. So far zero help. Also when changing channels up or down it will randomly jump to 135. As it stands I am looking at moving to a Samsung. Very disappointed
Good
Poor
Poor
Good
Fair
Hi Mark D, We are very sorry for the inconvenience that this may have caused. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, -Jay
Love this t.v.
43" class (42.5" diag) 05/03/2019 by Ashleycat (USA) Verified Purchaser Verified
Sony never dissapoints. First new t.v. in a decade. No complaints.
Excellent
Excellent
Excellent
Excellent
Excellent
Great for size
43" class (42.5" diag) 02/03/2019 by Irishtinker057 (USA) Verified Purchaser Verified
I bought this just before Super Bowl I have limited space it is perfect for me
Excellent
Average
Excellent
Excellent
Excellent
Power Cord defective
43" class (42.5" diag) 23/02/2019 by Coryfive (USA) Verified Purchaser Verified
I like the picture but the power cord was defective. I had to use the power cord from my outgoing TV. Big disappointment.
Fair
Excellent
Excellent
Fair
Fair
Hi Coryfive, we are sad to hear what happened. We would like to know more from you and help you out. Kindly send us an email at socialsupport@am.sony.com. We hope to hear from you.
Regards,
Erin
Fairly easy to use & great picture
43" class (42.5" diag) 14/02/2019 by davtv3 (USA) Verified Purchaser Verified
We bought this about a month ago to upgrade to a smart hdtv. It's a good size for our family room, and was easy to set up and connect. It operated well right away, but just recently the software on it was upgraded and now it is really nice. Much more intuitive on how to use it and layout of items on screen is better. The built-in Google assistant voice control works well. Amazon Alexa also has some functions that work well on the TV (volume, mute, change channel,) Picture looks really nice. I don't know much about adjusting picture, but there are a couple of presets that look really good, and there are some instructional videos on there that show how how to do things if needed. There are enough apps from Google store to add if want all those.
Excellent
Average
Excellent
Excellent
Good
Fantastic TV
49" class (48.5" diag) 12/02/2019 by Mary88 (USA) Verified Purchaser Verified
I have had this tv for about a month and love it. The picture is so clear I feel I am in the movie! This is my third Sony tv and the quality of their products is great and they last for decades. Thank you Sony for a great product!
Excellent
Excellent
Excellent
Excellent
Excellent
SONY 55IN TV
55" class (54.6" diag) 06/02/2019 by MARKTHEGREAT (USA) Verified Purchaser Verified
I GOT MY 55In SONY TV ABOUT ONE MONTH AGO.I WOOD ONLY BUY A SONY.BECAUSE THEY ARE THE TV .THAT YOU CAN BUY.
Excellent
Excellent
Excellent
Excellent
Excellent
WiFi Connection Issues
XBR X800E Series 03/02/2019 by Toes1992 (USA)
After the recent update, the keyboard for the wifi password can only be used via the phone app and it does not connect. Where did the keyboard input using the television remote go? I can only input numbers.
Excellent
Excellent
Average
Average
Poor
Great TV
49" class (48.5" diag) 31/01/2019 by curt72 (USA) Verified Purchaser Verified
Our Sony tv is as good has all my research said it would be, picture is great.
Excellent
Excellent
Excellent
Excellent
Excellent
Loads of excellent good features.
43" class (42.5" diag) 26/01/2019 by snuffy (USA) Verified Purchaser Verified
I trust Sony products owned Sony Wega tv prior to this one.
Excellent
Excellent
Average
Excellent
Average
All good
49" class (48.5" diag) 24/01/2019 by Star Wars (USA) Verified Purchaser Verified
I had for 2 years and been playing my Star Wars PlayStation 4 Pro and watching 4k movies on my Sony 4k blu ray player
Excellent
Excellent
Excellent
Excellent
Excellent
Great picture, horrible sound
49" class (48.5" diag) 21/01/2019 by TrishV (USA) Verified Purchaser Verified
The picture is amazing, very clear and crisp with vivid colors. But the sound is terrible. Very tinny and hollow. I have to keep adjusting every time I watch, but nothing sounds good. Worst sound from a television I've had in years. I have a Sony tv in my office that I've never had to adjust the sound.
Excellent
Poor
Average
Good
Starting to Figure it Out
55" class (54.6" diag) 17/01/2019 by Ole Baldy (USA) Verified Purchaser Verified
Thanks to Sony Support I now have Great Picture and Sound. Initially had trouble viewing 4K due to DTV settings and my Netflix subscription. This TV is a nice upgrade from my 5 yr old Samsung.
Good
Excellent
Excellent
Excellent
Good
