Product Reviews

The TV picture is clear and very nice when on bluray. Gaming is great on Xbox 1 and ps4. That is the only reason it's getting 2 stars and not 0. I bought this TV in January 2019. I quickly noticed when streaming every now and then the quality would fall off to 720 or worse. I figured this was an issue with my ISP. After doing some troubleshooting, All my other devices had no issues so I knew it was the TV. I tried wired and wifi connections. No resolution. Also there are times when the TV will not power on. Nothing. Press the button on the tv, button on the remote, new remote batteries, nothing. I found that I have to unplug the TV for 30 seconds and reboot it. This "solves" the problem for a few days. The worse part is customer service just wants you to so a soft reset, then factory reset. This seems to be their "fix all" which hasn't fixed my internet connectivity issue or random power issue. If the customer service would offer to actually service the TV and fix the problem I would rate it much higher, but until then I'm seriously debating getting rid of it

Got the tv around August-December of 2018. It was amazing, loved every bit if it. A few weeks ago, the remote control would not operate properly. Bought a new remote, did not solve the issue. Called again, and said it's probably the IR sensor. The best part? No tech shops for Sony in AL at all. So, I have to find some other shop to repair it, honestly might just get a new tv.

This tv has issues with CONTRAST RATIO. Dark scenes are a total washout. The only way it can improve is by way of a software update to increase its contrast ratio............will sony do it????....PLEASE DO REPLY

I Bought this back s two weeks back..hoping i could go back in time and change my decision....low blacks...mediocre brightness..no local dimming...no base in voice....sony should actually scrap this model and issue us all a refund..REALLY

I have had this TV for 9 months and it broke down after 4 months the first time , I was able to get Geek squad ( since I purchased it at Best Buy) to come and repair it under manufacturer's warranty within about 10 days. They changed the main board and another power board. They actually brought both parts in case one was not the issue. 5 months later, I have sound but no picture. I am being told that it is the power board again so I wait over a week to get it replaced. They replaced it and it did not fix it so they ordered another part telling me it HAS to be it. Another 8 days come until I can get an appointment and same thing the new part does not fix it. So I am told that it HAS to be the power board that is not giving me enough power for the screen and the picture to come on. Another week goes by after I got a hold of a district manager to get me an earlier appt. and guess what ??? the new power board does not fix it either. At least those techs tried to see if it had something to do with the firmware. But NO. It is hardware related. Everytime they come I ask : Why can't I get a replacement TV. ? And I get told that since it is under manufacturer warranty they are going to try to fix it. The last part that could be wrong would be the screen but they don't replace it. So I am wairing on them to let me know if maybe one of the previous parts might be defective. HA !!! I am putting a bad review for Geek Squad as well, who to me have been playing the guessing game , not giving a care that my TV has been down for almost a month. Now I also have Sony involved who said they are going to give me a call for repair.

Not great with motion. So so for color. Should have bought a Samsung!

One of the best TV's for it's price. Disappointed with Alexa integration as this works poorly and you must use a Sony sound bar unless you want multiple remotes. The industry as a whole needs to resolve this incompatibility between vendors.

In the last 2 1/2 years i was talked into a 65” and a 75” . Right now I’m watching a 12 year old 50” LG because the picture on it is far better than Sony. Please stay away and don’t waste your hard earned money on Sony

Bought it on September 29, 2019. It was brought in and installed to satisfaction by Best Buy G Squad on October 20, 2019. The TV is XBR 85GX850G. The registration didn’t take it. So I registered for XBR85FX850F. Registration needs updating.

I bought this smart t.v. several months ago and am still finding features I didn't know I had

I love it. The picture quality is excellent. Everybody needs one of these Sony TVs

Horrible TV. Panel died after 8 months. Absolute disaster. Still waiting to get a new tv. I will never buy sony again.

Recent software created a problem. The remote stops working intermittently. The only way to fix the problem is to completely take all power off the TV. Otherwise it is a good TV.

I bought my SONY back 6 months ago and love it. The color is great and it is . easy to work. Still got a ways to go to work everything on it but so glad I got a SONY 850!!

Excellent Smart TV. You really can't go wrong with the Sony brand. Quality is everything to me.

We have had issues with it dropping the wifi or not being able to connect at all. The box is in the same room. I have way more app options on my apple tv than this tv. I will prob get an Apple tv to connect to this one so I can watch all my shows. It locks up randomly & I have to rest the tv. I have an LG tv in my room, I’ve owned it for 10 years, no issues with, not one.

Great TV. Second Sony and it did not let down. Great picture and the color quality can’t be beat. Worth every penny !

Brought this TV a year back. Very happy with the results

Bought this TV Black Friday of 2018 and it has been nothing but issues. The internet doesn't stay connected or always want to connect. I had to manually update the TV from my computer and it still doesn't always connect. Most of the apps didn't work right on the old software and now with 8.0 some of them do when the internet actually connects.

Bought it 6 months ago and am getting tired of connectivity issues

We've been using the tv since March. We really like the features. The sound could be better and the remote already does not work - even after replacing the batteries.

I bought this TV 8 months ago and have been disappointed. The user interface assumes you have a cable box (haven't "cut the cord") so it still appears that I need to "set up" my TV every time I turn it on. You cannot change the icons on the screen or on the remote to allow your favorite apps to be front and center. Worst of all has been the service and response to a defect (the TV's network connection does not function; only Wifi). Hope you are technically savvy if you have a problem, because they will make you spend hours doing various troubleshooting activities (including things that require 2 people, your own laptop and USB thumb drive, etc).

The picture on this was incredible. So much that it took me a few months to notice a dead spot in the screen. Sony attempts to try all sorts of “troubleshooting “ remotely during the day while I am at work. Poor customer support and extremely dissatisfied with this purchase.

Best Buy installed new TV and within hours an HDMI port stopped working. They installed a new TV a week later. The new TV's screen is brighter on the left side than the right! The sound keeps going out of sync so you cannot use the new sound bar. Sony TC-8 was last Sony product purchased in 1969. It'll be another 50 years before I buy another Sony product.

All operations and applications open slowly, uncomfortable remote control

Great TV, but I have an issue with the TV turning off.

Whether sound bar or TV, goes out of sync. Have to switch offline or turn off and on , then it works again. Can happen numerous times in a sotting Annoying

I was incredibly excited to get a 4k tv and couldn't wait to enjoy my content at the highest resolution with HDR. However every single software update since purchase has made this tv simply unusable! If you enjoy pushing buttons on the remote only to have them screw up your cast once you've given up and turned to your smart phone, then by all means buy this tv. I will NEVER buy another sony unit again!