6

4.2 based on 6 customer reviews

3
1
2
0
0
Picture Quality

Good

Sound Quality

Good

Features

Average

Design

Excellent

Ease of Use

Good

Please note: Some product variations and/or features mentioned within Product Reviews may not be available in all countries.

6 Customer Reviews

2 Models

Models

0

Great picture BUT!

XBR Z9G Series 22/10/2019 by robdman (USA)

Very buggy ,I have done 4 master resets to correct sound, picture twice and just today flashing.for me paying over $13,000.00 I should not have these problems!

Picture Quality

Excellent

Sound Quality

Fair

Features

Poor

Design

Good

Ease of Use

Fair

26

18

Response From Sony North America Customer Support
23/10/2019

Hello, robdman!

We sincerely regret what happened. Let us try to isolate the issue by performing some troubleshooting steps below:

1. Update the software of the TV (ref: sony.com/electronics/support/lcd-tvs-android-z9g_zg9-series/xbr-85z9g/downloads/00016299)

2. Test other devices to see if it will resolve the issue.

3. Power reset the cable box and the TV.
- Unplug the power cable of the cable box.
- Unplug the TV power cord from the wall and wait one minute.
- Plug the power cords for the TV and the cable box back in.

You may also follow the steps on this link https://helpguide.sony.net/tv/gusltn2/v1/en-003/08-02_02.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Romeo
Sony Social Support

0

Reboot after reboot

XBR Z9G Series 13/09/2019 by Charlie1234567890 (USA)

Had the tv for almost a month. Picture is outstanding. Software is God awful. android tv has to be rebooted and rebooted. Super hard to navigate. Get ready to put your usernames and passwords in again and again. Reset and reboot. Put in passwords again. Reset reboot and repeat. Errors and errors. Why Sony would put this junk software into such a nice tv is beyond me.

Picture Quality

Excellent

Sound Quality

Average

Features

Poor

Design

Excellent

Ease of Use

Poor

24

30

Response From Sony North America Customer Support
16/09/2019

Hi, Charlie1234567890!

We're sorry to hear you had such a frustrating experience. Let's isolate the issue by following the troubleshooting steps on the link below:

https://www.sony.com/electronics/support/lcd-tvs-android-z9g_zg9-series/xbr-98z9g/downloads/00016299

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

0

disappointing definition

XBR Z9G Series 28/08/2019  (USA)

what good is the 8k OLED tv when your playstation vue streams in 720p?

Picture Quality

Poor

Sound Quality

Fair

Features

Average

Design

Average

Ease of Use

Average

3

66

Response From Sony North America Customer Support
30/08/2019

Hello,

Everything is upscaled to get close to 8K HDR with the Picture Processor. Analyzed and optimized individually to adjust the overall contrast, sharpness, and color for a
picture that looks nearly identical to the real thing. You can enjoy a huge range of apps from Google Play.

0

Simply Stunning !!

XBR Z9G Series 17/07/2019 by gab5 (USA)

Am a new owner of this particular model, in the 85-inch class. My self-described review title is worth repeating - Simply Stunning. Viewing this this television, using an upscaled 4K Ultra DVD, almost leads the viewer to believe as though he/she were looking through a window - it's that good. If you desire a no-compromise viewing experience, look no further than the amazing Z9G !!

Picture Quality

Excellent

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

35

29

0

Sony 85 Z9G 8K

85" class (84.6" diag) 15/07/2019 by SRS5451 (USA) Verified Purchaser Verified

Beautifully designed TV with an amazing picture and excellent built-in sound and Smart TV features. Expensive but as they say-you get what you pay for!

Picture Quality

Excellent

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

32

32

0

Amazing new technologies.

XBR Z9G Series 27/03/2019 by Niapooh86 (USA)

I purchased this about a month ago, and wouldnt trade it for the world.

Picture Quality

Excellent

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

65

116