3

3.7 based on 3 customer reviews

1
0
2
0
0
Sound Quality

Excellent

Features

Average

Design

Good

Ease of Use

Excellent

Please note: Some product variations and/or features mentioned within Product Reviews may not be available in all countries.

3 Customer Reviews

0

Great sound/weak battery?

SRS-XB23 10/06/2020  (USA)

I love the sound, but how am I down to 70% battery in 2 hrs? The extra bass is on with volume at about half so I’m starting to think it’s only gonna last me maybe 5 hrs rather than the 10 promised on extra bass.

Sound Quality

Excellent

Features

Average

Design

Average

Ease of Use

Excellent

5

1

Response From Sony North America Customer Support
24/06/2020

Hi Mike Dee,
While we're glad to hear you like the sound quality of your XB23! We also want to make sure you are getting the most out of your battery life. As you can imagine different setting will drain the battery faster than others.

First, make sure you download the Sony Music Center app. This will allow you to change all the necessary setting to maximize battery life.

Second, please make sure that the speaker is fully charged, as we do not ship them with 100% charge.

That done, here is how we get 12 hours of battery life out of your XB23
-The volume level of the speaker is set to 34 or less.
-The sound effect is set to STAMINA.

About 10 hours
-The volume level of the speaker is set to 31 or less.
-The sound effect is set to EXTRA BASS. (factory default settings)

Actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and usage conditions. (Just like any other battery operated device)

We are here to help!
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

We sincerely appreciate your feedback, and thank you for choosing Sony! -Sam

0

great features

SRS-XB23 29/05/2020 by andy20200529 (USA)

music works perfectly with multi device connections but sorry to see handsfree cannot work with multi device.

Sound Quality

Excellent

Features

Fair

Design

Good

Ease of Use

Good

1

0

Response From Sony North America Customer Support
03/06/2020

Hi, andy202005295otzjfkwjcfnghlqk4vn08t5j,

You are right, this unit is not compatible with HFP (Hands-free Profile) and HSP (Headset Profile) using a multi-device connection. Sony is always trying to improve its products to comply with the user's needs. So, we greatly appreciate your feedback.
This wireless speaker comes with a 1-year manufacturer's warranty.
If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony. Jay

0

Great sound

SRS-XB23 21/05/2020 by ChrisBB (USA)

I just bought this recently to keep this quarantine a little less boring, and I don't regret it.

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

4

Response From Sony North America Customer Support
23/05/2020

Hi ChrisBB, we are glad that you are enjoying your speaker. Compact, lightweight, and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design. Thanks for choosing Sony! Erin