Product Reviews

I am satisfied with the product but I expect better on the NC

I bought this less than a year ago, and its broken on the headband in the spot that many other reviewers have shown. Sony refuses to fix this even though its an obvious defect.

very happy with them, sound quality is good, they comfortable to wear for long periods, very good battery life, easy to connect with other devices, buttons to control audio over bluetooth (volume, play, stop, etc.) quality build, noise cancelling headphones without breaking a bank

Only had these headphones for a couple of weeks, but so far they have been faultless.

Sound quality is not bad for this pricing. Just that my ears get a little sweaty after wearing it for awhile.

Easy and simple to use with a good bluetooth range. The perifiral sound is not as blocked out as I expected but good enough. The charging cable could be a lot longer.

Took me a long time to charge and it is not user friendly.

I’m not happy with this product. the voice always cut off during Zoom or Team meetings and when listening music from youtube.

Coming from the wh ch700 to 5he 710's seem like a bit of a drop in value. The 710 seem much more flimsy, the noise canceling seems to just be a white noise background which I didn't notice for the year or two using the 700's and on top of this you don't get the access to the Sony headphones app which I quite liked!

Ear pads have gone fallen apart with minimal use in 9 months. Sony not interested.

Very light, easy to wear, not so much bass, however the multi-point connection with two devices worth the money. Despite the other users reviews, I managed to connect with two devices, working just fine. Very bad that it cannot be connected through the app on the phone, it is a very big minus. Overall 4 point up to 5. I am using it for work, so if you need it for extra bass and high volumes, maybe you should look further.

I just bought these from Amazon, and they are amazing. I have been a SONY fan since childhood when I got my first Walkman. These headphones are actually going to replace my Bose headphones that have seen better days. I'm not a critical listener, so I'm no Audiophile, they do sound different from my Bose set, but different manufacturer, different drivers, different technology is going to mean different sound. And these, although a bit different in the reproduced frequencies, sound amazing. The mid bass is rather flat, which is good, but the low end of the bass spectrum is definitely audible, which is quite pleasing. Overall, well rounded sound. There is a more high end version of these Sony's available, I forgot the model number, but I can see myself picking up a pair of those too. Maybe for home, indoor use because they do cost more.

I've tried many headphones, in-ear, over-ear, and many many different brands. These has been the best for me.

Great Product, Sounds great Easy to use not to happy about instructions

I purchased WH-CH710N headphone in Jan 2021 and in two months the slider cracked on both the sides. I wont recommend this headset to anyone. Considering the cost, its a very cheap product with inferior quality. Talked to customer service, and they mentioned its not covered in warranty.

For listening to music, they work great. When making and taking calls, there are frequently issues. I have been told that I sound so robotic, that the person on the other line can’t understand at all what I am saying. Sometimes this interference stops after a few minutes but frequently, I have to disconnect the call. The material on one ear is becoming slightly warped. I would consider Sony a reputable brand and these to be relatively expensive headphones. Unfortunately however, on this occasion, I have been left disappointed.

I really like the anc, it sounds like your wearing construction ear cups, while listening to YouTube. I got it at $90 refurbished from amazon and their great!

Wicked headphones just wish the headphone app recognised the headphones

I purchased this just under 6 months ago and have used occasionally for calls and podcast in my office. I expanded the headphones to their largest point and noticed a crack in the headband that had been buried inside the expansion section. Whether that was there from the manufacturer or developed over the course of less than 6 months of gentle use, I will never know. Either way, I would expect a better quality product at this price point.

Really decent sound and noice cancelling function acceptable too.

Had these for my birthday last week but can't Bluetooth them to my Sony TV

Very disappointed. Due to hearing difficulties I purchased headphones to use with new Sony Bravia tv. Headphones and tv will not pair via bluetooth. Purchase of headphones has been a waste of money

Cracks on both sides of earphones (3 month old) was told to send them back only to be told if I paid 59.00 on top of £80 already paid they will send a new pair. Refused so that sent faulty earphones back. Totally useless.. I will never buy Sony again

I was recommended this headset (by the store) to work with Microsoft Teams. I'm currently WFH and on Team meetings a lot. After about 5/10 minutes in a meeting I would stop hearing other people on the call. However, they could still hear me. After some research, it appears that Sony has not gotten Microsoft Teams certification for this headset. Not sure why Sony hasn't done this. I wasn't allow to return (apparently you usually can't return headsets for hygiene reasons) or exchange the product as the store said it was a software issue and not a hardware issue (although they were the ones who recommended it). I have only used this product for 4 or 5 meetings (and only the first 5/10 mins of each meeting) so can't offer any other feedback on this headset.

poorly built. plastic on the inner headband has snapped after 3 months. Sound quality disappointing for price paid.

The noise cancelling function works as expected. The sound quality is acceptable. It does not carry a strong bass in the sound delivered. The phone is easy to use and comfortable to wear.

I contacted Sony to get this fixed. I have followed every "Fix" step-by-step, including uninstalling device drivers, and reinstalling device drivers for MB and Windows 10 pro, and the Microphone still does not work. I'm a life coach and need to be able to engage in conversation via Skype, MS teams, etc. and the microphone does not work. Audio sounds will also crackle and pop and cut-out. Also the "control" buttons are difficult to distinguish by touch, as are the markings difficult to see with NO contrast against same as material background. Poor Design

Perfect sound and noise cancellation, working brilliantly with our Sony TV as well as my Apple products

This $100 wireless headset...DOES NOT WORK! After following the "fix-it" link provided by some "member" of the "community". The "microphone still does not work. Both my motherboard and Win 10 pro device drivers have been re-installed and are up to date. I'm still unable to engage in a conversation on Skype or Teams. It appears I'm not the only one with this issue.

I like this headphone because its reasonably priced and comfortable. But I'm so disappointed I can't use it's maximum potential because the Sony Headphones app does not support it, therefore, no control over the sound you hear to tweak it to your own taste. As a result, I won't be buying any more Sony products, having done so for years.

Exactly as I had hoped. Easy to use and great sound quality.

After 3 weeks microphone does not work, sound quality not too impressive

I am surprised with these head phones. They are kickers and lost pretty long time.ibuse them all day as I work.

I bought these to use for my work conference calls since I am working from home, plus I work with multiple countries. My company uses google hangouts with Chrome browser and Windows 10. The drivers for these headphones have two modes in Windows when using bluetooth, "headset" mode when in a video conference, and what I'll call "regular" mode when not in a video conference. It seems that Windows has an internal conflict with how to play the audio, and constantly stops playing the audio to the headset during video calls while in the "headset" mode. Happens in every meeting. The headphones are still connected, as the microphone still works fine, but I cannot hear anything until I either reload the website for the google handout, or turn off and turn back on the headphones. I'm done with these. The drivers need a major overhaul to make these useful. I can't even just sit and listen to a 30 minute meeting without problems. Also, cannot charge them and use them at the same time. Not a deal breaker for me, since the batteries last a long time, but why?

Even with noise cancellation and ambience on, echo, bad connection are experienced. Bad bad headphone

I bought this item, after using it about two weeks sidebars are cracked and the connection keeps dropping while on the call, the device is not charging. Contacted the customer service representative she said said since it has a crack on the device, a warranty is voided. Please do not buy Sony Headsets

My son gave these to me for Christmas. I was sick with Covid so Christmas was delayed until 1/17, the return date has passed so now he feels bad the gift he gave me screeches when it is turned on.

I received my headphones on 1/11/2021 and the battery failed on 1/16/2021. It worked good for less than one hour. Can someone contact me with the the San Diego Sony repair store phone number?

i got this for Christmas and i love it. I use it every day

Needs to be included in headphones supported by the sony connect app. Prevents it from being a knockout.

I've been a sony headset user since many years ago. WH-CH710N, are comfy, great sound, nice design, color(blue) and cool bass. The NC is great

Bought as a gift for me. After a long use need to take a rest as tight on the head.

The head phones are comfortable and I use them when listening to music and watching TV. They do not completely cancel the back ground noise but the serve my purposes.

Bought this to help me work from home, blocked out other distractions.

Good quality, high fidelity audio. But after a while of wearing, will start to hurt some head shapes.

So the Sony WH-CH710N Wireless Noise Cancelling Headphones was released in April 2020 alongside its Ear- buds Cousin, the XB800. Off the mark, if you were expecting the extra bass sound synonymous with the Sound XBass lineup, you will be disappointed to know it's not included with the CH710N. That said, the sound quality is pretty cool with a lot of presence, a tad heavier in the mid-tone range, but nothing that ruins the average listening experience. On the Design, It was just what I was expecting for a mid-tier headphone - Its generally a plastic build but not cheap to touch. A word of caution though, it doesn't come with a carry-case so don't be tempted to level it lying about unattended. It comes with adaptive noise-canceling technology, but I did find that compared to the ground-breaking noise cancellation on the XM3 the 710N is no match. That said, Sony is on to something here. I almost feel that maybe if they have sacrificed on the NFC functionality and gave us more ANC on the 710N, then I'll be over the moon. But, if they did that then of course why will anyone invest in an XM3. The CH170N comes with a 35-Hour Battery Life that's what it says on the can, but I can confirm we were still able to use it closer to the 40-hour mark on a full charge. That's Impressive!! Overall this is a highly recommended buy for this tier, and I look forward to seeing more from Sony in this space.

So I got these for Christmas from my dad, i owned the JBL Tune500BTs before for 2.5ish years before which I loved, 50 euros at a local electronics shop, USB micro B, no AUX output, no noise canceling or anything, these Sonys are better in literally every way EXCEPT for audio quality, they sound like someone's shoved their fingers up my ears at higher volumes and all I can listen to is rap songs at decent quality while the JBLs, pfft they took everything i threw at them, i told my dad that I wanted JBL but he said that Sony and Bose are better and they've been in the market for longer (which is both true) and what not but I like JBL more (and hey I'm a victim of brand loyalty what can I say). Also the design is a little, how do I put this.... Wacky. Also this is a common problem but it's difficult to distinguish between the pause and increase and then pause and lower volume buttons, the bump helps but it still takes a literal second to track it down and it gets annoying. I'm the type of reviewer to ramble alot, sorry. (also to anyone wondering why their headphones don't work with zoom calls or something, Bluetooth isn't powerful enough to send and receive high quality audio, don't blame the product, blame the connection standard)

Noise cancelling works well, can't get it to connect with bluetooth, Sony chat room on hold for over an hour.

Bought the night of Christmas Eve at a relative bargain. Expected hard hitting bass, what I got was slightly underwhelming, based upon the impressions I was given. Overall, very rich sounding, and is superb at noise cancellation. Surely a very good product considering the price.

I purchased these at Target a month ago. The sound quality is great, and they're comfortable, but they have a persistent drop issue with Zoom calls, which was the primary reason I got them. Even with all of the settings correct and a successful mic & audio check at the start of each Zoom call, within 5–10 minutes my sound cuts out and I'm unable to hear anything or get it back without leaving the meeting and starting over. Sony support was unable to resolve the issue (their recommendation was to reset to factory settings, which I hadn't changed, and which didn't solve the problem). It might not be the headphones, but I tried a competitor's bluetooth noise canceling headset and its sound never cut out on a call, so it doesn't seem like it's Zoom or my work laptop that's the issue. I really wanted to love these but I'm on multiple Zoom calls a day and need something reliable.

I wanted these headphones because I was going on a trip and I wanted headphones that would eliminate the noise on the airplane. These headphones did exactly that. I loved that I was able to listen to music without all the incessant airplane noises interfering. They are truly comfortable without mashing my ears and can be adjusted to whatever size fits your head. Music was crisp and clear. I can also wear them to watch TV without disturbing my husband who may be reading. Nice headphones. I really love them

I don't know. In the past few years, I have heard good things about Sony headphones. The things I heard only raised my expectations. The sound of the WH-CH710N noise canceling headphones is clear, crisp, and amplified with nice punches of bass. I like the comfortable fit and the way they cuff around my ears. The noise canceling feature is an additional feature that I had not been seeking out, so I did not have an assumption about its benefits. However, I do realize that most people prefer to have the noise canceling headphones vs headphones without noise canceling features. I use my headphone when I am work and when I want to work out. I look for my headphones to provide me with an escape. I enjoy being isolate myself from the world feel like no one is around me and be able to just enjoy music and focus on whatever I am doing. The 35 hours of music playback is unreal. I have not had to charge the headphone since my first use. It is unique for me to own any headphones and not to be concerned with constantly recharging them so that the batteries do not become drained when I require them to perform at thier best. The disappointing part is that headphones received from Amazon did not have a 3.5 mm cable or the usb-c cable to charge them with. I have yet to be able to pair them with Sony connect app to use all the available features. Not being able to use the app makes it difficult for me to completely evaluate the headphones to I would like to know if I can go from good to great. My current experience is the only experience I can use for my description of the Sony WH-CH710N wireless headphones. These are good headphones and sound of them are a step above the pack. They are bluetooth 5.0, excellent connectivity and range, and music control on the headphones. You can start, stop, advance, and replay tracks. I was able to have clear conversation while using the headphone and I was still able to use Siri on my iPhone. I do not believe I am being nitpicky when I suggest that I would prefer to be able to the available Sony Connect app to fully enjoy my headphones. In 2020 I believe that if Sony is fully serious about technology that I should be able use the app associated with the headphones they make. Headphones are for enjoyment, and they are an investment into yourself. Providing with a tool to enhance your fitness activities, entertainment, and personal relation. They are good, but could be amazing

Got these on Black Friday to replace my Beats wireless headphones. The sound is great, the noise canceling works well. My only complaint is that it doesn't automatically pair with my mac air when I try cueing up. I have to repair every time I switch. I also find them to be built cheaply and the buttons require me to look at them to adjust the volume/noise cancelling/pause/etc. They also don't seem to link volume with my iPhone or apple watch, so that was disappointing. They sound better than the Beats and fully cover my ears, which are important to me.

I got these about two weeks ago during Black Friday sales and so far I'm loving them. Prior to buying these Sony's, I had purchased a much more expensive pair of noise-canceling headphones from a different (popular) brand and had to return them after a few days because the foam in the earpads irritated my ears. These Sony's hare much more comfortable AND I think the sound quality is better. I have tried playing with the three modes (NC, ambient, and off) but don't notice much of a difference in sound. From what I've read, it's more noticeable in a loud environment so it might be because I'm trying them in a quiet office right now. I bought a hard case on Amazon to keep them protected while not wearing them. I understand that they don't come with a case because of their price.

I am very disappointed. In all three modes (noice cancel, ambient and OFF) the headphones make constant noise, it drives me angry.

Protruding parts behind the cloth in the cups presses on ears, thus uncomfortable after some time. Hard to detect when trying out product for a short period of time in shop. Build is lacking as the plastic creaking noises and you can hear it clearly when wearing and when not wearing. This issue is very significant in my previous pair which I exchanged for a replacement. The current replaced pair has much less noise but remains.

Long battery life compared to AirPods, comfortable. Small control buttons to find without removing til you get used to feel.

Bought during promotion And happy with my purchase.

I bought these as a birthday gift for myself and they absolutely rock!

I got this a week ago and it is really good so far. the noise cancelation is really nice. one problem is it is a little quiet.

Well from where do I start? Let's start from the fact that we're on 2020 and Sony App isn't supported by this headphone. I guess I finished my review (Period).

Abit disappointed with the bass and volume levels. It just lack abit more.