Product Reviews

Very disappointing. Uncomfortable and certainly no better than my iPods. Returned after two days.

Love them ,linked easy to BRAVIA TV and IPad. Good sound, light on the top of my head,BLUE TOOTH great., signal is good in my house, I can walk around the house still connected to Tv. I HAVE NOT YET USED other features,like answering call etc ,but think they would be ok..

Got the WH-1000XM5 on Valentine's Day after a romantic dinner with my love. Have been using it almost every night. Fantastic noise cancellation (I have a Dyson fan blowing on me while I work and it's quite loud but the 1000XM5 effectively shut out the noise). I had watched some reviewers on YouTube saying that this headphone's sound quality was inferior or that the bass was not loud enough but they were wrong. These reviewers probably failed to take advantage of the equaliser on the Sony Headphones Connect app. Once I adjusted the equaliser settings, the bass is astonishing and the sound quality superb, particularly when listening to lossless or spatial audio. I also own the WH-1000XM3 which I use in my office. I can say that the XM5 is better - seems lighter on my head, doesn't press on my spectacle legs and alter my vision as much, and does not get too warm on my ears despite prolonged listening. Overall the best pair of headphones I have ever owned and very happy with it.

Got this as a birthday present. Been using it for conference calls at work + classes, my commute to and from the office and simple music listening while working. It is amazing! My brother has the XM4s, and these are definitely a step up in terms of sound quality, ANC and Ambient Sound! Truly so much better and improved. I got used to the flat profile of the headphones and only ever bring them around when I have a bag to store the case in since it’s big. An so in love with them!

I bought these to replace my three year old Bose QC 35's, whose battery was dying. They had served me well and I couldn't fault them. When I received the Sony headphones, I was astonished by how much better they were than my previous pair. I took time setting them up via the Sony Connect app and now, I could fully appreciate them, the sound quality is superb, the lightness when wearing them was amazing. No other headphone in this price range even comes close.

The Sony XM5 headphones might feel a little less premium than the Apple Max, but the jump in sound quality from the previous generation is fantastic, and rivals could once again have their work cut out. If you are looking for a new pair of wireless noise-cancelling headphones, your auditioning should start here.

Difficult to use on laptop and phone, bluetooth works best on one or the other

These are just superb from start to finish build quality is excellent sound is outstanding the case to keep them in just everything about them is fantastic

Superb sound, I don’t want to take them off my head! Very comfortable and great features, excellent battery life.

I bought these to replace an in ear set of Samsung headphones. The sound quality is amazing and when paired with the app, it makes for an easily customisable listening experience.

And very comfortable Really a great thing in my life

I've only had the headphones for a couple of weeks but early impressions are they are excellent. The fit is very comfortable on the top of the head and the noise counselling is just outstanding when compared to my old Bose headphones (which admittedly must be 10 years old and are still superb). Listening to music on them is also very good but you do need to use the app in order to get the best sound. The only thing I dislike about them is the fact that they don't fold up, rather than just fold flat.

Blown away by the sound quality on these headphones deep bass is a big one for me and the have it. Also my first NC headphones and I can't stop playing around with it, it cuts out everything!

Good headphones but Worst instructions I have ever encountered

Really good, exceptional in most aspects, sound quality is unreal, however product feels slightly flimsy and is not water resistant (which would be nice) . Other than that would definitely recommend

sound quality iasout of this world cannot fault this product in any way

My word what superb sound quality these bad boys offer, the LDAC really makes a difference. Not a heavy headset so i makes for comfortable long sessions without getting sore on my head. Just purchased the new A306 Walkman so when that arrives from the guys at Sony then i am sure it will be a fantastic experience.

The band elasticity needs to be tighter and the cup extension range greater to suite smaller heads (such as mine!). Sound quality is very good. Bass is most noticeable. Some mid range tones could be more audible (depending on tracks) which can be addressed by adjusting equalizer. They sound better than rivals when comparing in shop. Comfortable design but they should really fold so the case can be smaller. Touch controls are pretty good and easy to use.

These are absolutely amazing and better than I have expected

I wanted to save up and invest in quality headphones. The XM5's are incredible. Paired with the streaming quality of Tidal, the sound is out of this world good.

This is the best pair of noise cancelling headphones I have ever tried. Before getting these, I researched and tried almost every popular headphones in the price range and finally decided to stick to Sony. I should say so far, I am really impressed and happy with my purchase decision. Sound quality is excellent and noise cancellation is exceptional. Would have preferred to see an easily replaceable ear cushion but I hope that's nothing to be concerned about now. Audio output is a bit on the bass heavy side which I personally love but you can easily tweak it in the amazing companion app. Overall one of the best audio products I have ever own.

I bought these headphones a month ago and I can't take them off my ears. The sound quality is fantastic. However, what surprised me the most was the quality of the ANC. You can really hear the sound of silence in them.

I brought these a few weeks back and they are awesome, the sound quality is excellent I’m very pleased with them and a great affordable price.

Excellent noise cancellation, well balanced and excellent sound quality. Worth the price.

Having used it over a month, and taking with me on travel I can say that this headphones is it! More than twice expensive headphones do not even come close.

After owning 2 pairs of xm3s I decided to upgrade, and these xm5s have lots of problems that I never experienced with either pair of xm3s over many years of use. In just a few weeks of owning them, and despite them being on the latest firmware, I have had them not turn off automatically after disconnecting from Bluetooth device, randomly turn on the speak to chat function despite being set to off in the app and not even touching the headphones at all, and incidents of the sound of a press on the touch pad going haywire like it's being pressed 5 times a second. Also had times where the touch pad does absolutely nothing at all, only solved after googling, and the solution was to turn off the automatic turn off when not detected being worn function. Terrible that i will have to turn off features in order for them to function properly. Pretty unimpressed with this, had I not sold my xm3s I would return these in a heartbeat.

I bought these a few weeks ago and am very happy with them.

I bought these headphones to replace my 1000xm3s and xm5s are better in every way. Build quality is excellent, sound quality is crystal clear with the right amount of bass, noise cancelling is the best I’ve heard and the case is really nice. I gave mine around 24 hours of burn in time to judge them properly. Call quality is also excellent on these. From my brief experience, the pause when speaking worked every time, however on one occasion it did activate when someone was talking in the background. The new ear cushions Sony has put on these make them one of the most comfortable headphones I have tried and they are firm enough that they don’t feel like they are about to fall off. Connecting to android or Sony Walkman gives the best experience as they support LDAC for much higher bit rates, you can immediately tell the difference when listening to high quality sources such as Amazon Music HD. Overall I am very happy with these headphones and they have exceeded my expectations; I would not hesitate to recommend these to anyone looking for wireless bluetooth headphones. The headphones also came in plastic free packaging, nice touch Sony!

The charge cable is too short, it's difficult to plug to the electricity socket

Upgraded from XM3’s and noticed the difference. Design is smaller and more comfortable and sound quality has improved even though it was excellent on the XM3’s. Worth the upgrade.

I bought this several days ago and they sound really good. Easy to set up and use.

Sound quality is very good for me (but I'm not a specialist in the area so not sure how this performs for those who are) but best part of noise cancellation. Headphone is extremely smart with the adaptive sound which adjusts automatically between noise cancelation and ambient mode, making it safe to wear all the way even when crossing the road. Noise cancellation is amazing. I barely can hear the noisy mrt or people's conversation is crowded places. It's really a game changer if you want to relax while commuting.

The sound quality is excellent. Headphones are comfortable to wear and are simple and intuitive to operate (I am 59 and not a tec savvy youngster!). Well done Sony!

Great sound cancelling and that's what I wanted them for. The only flaw I can find is the fear of sweat breaking them .

I bought these headphones for uni and it’s the best decision I made. Great sound and noise cancellation on them. Would definitely recommend

Wow... simply State of the Art. This is an investment in my time...I am aged 70 plus and I still rock...thanks Sony.

I bought these a month ago in an airport and after 3 weeks I could not charge them. I went through Sony Australia for support, but was told that I had to go back to the store in the overseas airport for support, or pay for them to be repaired. I felt that this was very disappointing, not only to have a product that was broken in 3 weeks, but also that such a large organisation couldn't provide support for a product purchased in an international airport. Possibly I was unlucky with these headphones; however, while they appeared to be decent quality, they didn't last long enough for me to form a strong impression over my previous Bose headphones.

Checked perfectly with Bluetooth and noise cancelling was excellent. Then tried to use them on a long flight through the 3.5mm jack socket using the cable provided and found that was hopeless. I had left channel only, right channel only, or both only with the plug in exactly the right position. If that was disturbed by slight movement then the noise cancelling would switch off. Totally frustrating and they're going back for exchange.

I purchased a Sony product a few months ago and am happy with my device.

Overall the sound quality is better than the beats studios and Apple AirPods pro that I had however the sound cancellation isn’t even comparable. With the buds I couldn’t hear anything at all where as with the Sonys I can hear my pug breathing. Not sure if it’s my specific pair that might be faulty but I expected slightly better. There also seems to be some crackly sound coming from the left speaker almost like a record player.

Not had the headset long but so far very impressed. Easy to use and great sound quality. Not fully tested the noise suppression but it is looking good so far. Quite a bid headset but folds nicely into the included zip box.

Noise cancelling and sound quality both amazing, no doubt best on the market and better than Bose 700 which I had before purchasing these. What is a bit worse than Bose 700 is the fact that when wearing continuously for several hours, right ear starts hurting.

I really love the sound, the functionality the comfort. I can wear for long hours without feeling any discomfort on my ears or head. The case is excellent to protect my headphones during travelling and when not using. I'm totally okay with the size else how is it going to protect my headphones. (Saw many people complaining about the size of the case)

I've had headphones from many different manufacturers over. the years. These beat all of them, hands down. The fine detail, the expanse of soundscape, the comfort, the quiet, the configurability, they all add up to a very fine pair of headphones.

This is a great set of headphones, typical for Sony, in terms of construction and output sound quality. But the integral microphone does not live up to the description. Even when used in a quiet room, it does work as well as even an inexpensive boom microphone.

I bought the WH-1000XM3 headphones 3 years ago as they were the best headphones around that price. The version 4 came out and they were slightly better but not worth the extra cost for an upgrade. The version 5 was an even bigger jump so definitely worth upgrading. I sold my 3’s for half price so the upgrade only cost 50% and well worth it.

My first experience of sound cancelling headphones and based on reviews went for the latest Sony offering. WOW. Very happy and would recommend to anyone looking for this sort of product.

Headphones are extremely flimsy and one side snapped off in just 3 months.

Bought a month ago and it sounds perfectly. Best companion for music

Great headphone with noise cancellation and sound. Love the touch to pause function and Speak-to-Chat mode. But need some window settings changes to use with Teams Chat on laptop.

I got gifted these for my 21st birthday after request due to the research I carried out to find headphones to provide sensory aid as I am autistic and have misophonia, leading me to these headphones. Not only do they have incredible sound quality, customisation and a beautiful aesthetic but they help reduce my anxiety daily on public transport and provide noise cancellation that improves my day to day life as someone who is autistic and requires this element in headphones. I always find myself tapping my foot to music or nodding my head because these headphones envelop my entire attention into the music i listen to without effort, it feels like an experience not just a listening session. Could not recommend these enough and are worth every single penny. Thank you sony!

These headphones are outstanding for sound, noise cancelling, and battery life. Unlike all previous headphones I have owned, these cannot be used while charging. This can be a little annoying if the battery dies when I have 10 minutes left in a movie. Fortunately, they charge very quickly. It is disappointing that the app only works on a cell phone. I use these primarily with my computers and TV, so I cannot take advantage of all the features that might be available through a phone. The build quality is rather flimsy. The padding on the headband started peeling off at 2 months, and the right unit snapped off at 3 months (today), making them useless. As one of the most expensive headsets in this category, I expected something a little more sturdy. I will contact Sony about this tomorrow to see if they stand behind their products, and then I will revise my review as needed.

The noise cancelling feature is excellent - it really works! Nice crisp and clear sound and the EQ presets/manual controls enable you to adjust it to exactly how you like it. Very comfortable to wear and the App provides an easy to use interface.

Performance is off the charts, I love them. I’ve had Bose, I’ve had Beats, I’ve had Sennheiser, these have been the best yet. I love the touch functionality although it takes a little getting used to where I’ve had previous headphones that have less, more simple functionality. The app takes a little getting used to as there is a lot to learn but it’s worth it if you give it some time. I use them everywhere but the noise cancellation is next level which I notice the most at the gym. It drowns out all the music playing through the speakers and I get perfect crystal clear clarity of my own music.

Best present ever. changed my life. I put them on when the world is just too noisy. Ideally I would like adjust them to make the band slightly shorter but otherwise amazing!

Excellent headphones. After months of re-search I went with the XM5s and they are the best. Just what I wanted