Product Reviews

This were bought for me as a gift. I recently started using them and they're already not working.

Awesome price however after two months they quit holding a charge and kept saying it was fully charged. Contacted Sony support after a month they got back to me and stated I didn't have proper purchase documentation. They wanted a copy of the receipt not the credit card purchase item show the sony headphones. I bought them online. Regardless they work fine if I don't turn them off and try to reconnect. They never come on. I have to recharge them and connect again. NOT WORTH THE MONEY!!!

It was my favorite model of Sony headswet series. I do not buy else than Sony- no otherwise I did not recommend them, because I opt for keeping it for my own! Beauty is not to SHARE.

They fell apart after 2 months, they disconnect in the middle of talking on them, very poor quality!

The way these sit on your shoulder is unique to others and make them a great comfort fit. The sound is good overall and connectivity not bad.

I bought a pair of these in Dec 2019, the pair died completely without ability to charge 6 months later, still 6 months left under warranty. I arranged for an exchange with Sony. I received the new unit, which also failed, this time within 1 month of use. Sony denied a refund, of only fifty dollars. I won't buy another Sony product again, as they have been consistently unreliable and inevitably fail to function well within their warranty.

I have bought several Sony WI-C400 Bluetooth headphones online that were supposed to be refurbished or store return. Knowing that the battery life is up to 20 hours per charge was the reason I made the purchases. About 3 hours was about the longest I could have playback on one of them, the rest, about half. Sony doesn’t sell replacement batteries and I couldn’t find the batteries even at battery places that claim to have them all. I have loved Sony since 1984 and choose Sony over LG and Samsung. Maybe one day I’ll be able to afford a Sony 75” smart tv. I’m still a Sony man. I just got burnt with the Sony WI-C400 Bluetooth headphones. Only buy that headphone new and you will probably get 20 hours playback

I used to have the previous same made model and it spoilt, and I have dismantle it as it is out of warranty. Test was done to rectify the fault. Battery replacement was done to test the set. It came alive after a new temporary battery is inserted. However due to security reason such as explosion. I throw it away. I need the bluetooth ear phone so I bought it again. The same model. Hopefully this time the earphone could last many many years.ie 3-5years of usage. And not just within warranty period or soon after warranty ended. Hopefully Sony acknowledge this is your material defect and investigate it. As previously I owned this model and Sony did a replacement during 5 months of ownership.

Headphones were working fine, but the wires got bent and there went the sound. Would not buy again.

Bought a set for hubby, but it wouldn't charge after a few days (yes, less than a week). Then a new pair arrives (kudos to Sony for their customer support), but that pair charged only once and they won't work anymore. No charging light comes on, and unit appears completely dead--after one use. And that's the 2nd pair. Didn't get more than 2 or 3 days of use from both pairs combined. Ridiculous.

I returned the first pair to the store and got a replacement because of the crackling within the first 2 weeks. I wrote it off as an anomaly that I didn't expect from Sony. However, my 2nd pair which I've had for only a few days sound great, but I can't connect to my phone now that I've connected them to my laptop . . . the workaround is to unpair from my laptop, phone and tablet, put headphones in pairing mode and try to connect again. I gotta say, if the sound goes out again, I certainly won't be exchanging for another pair of them.

I bought it not long and thought it will be good to use via laptop and handphone for Skype calls but it is so disappointing that can't hear anything at all !

If this Bluetooth is not used to connect two mobile phones, please share with me how to use two mobile phones in one neckbend

Good features and I loved it. Worst part is that it's very challenging to connect with Bluetooth. Once connected its the best but unfortunately I had to unpair and tried to connect to another mobile phone. That's it now i cannot connect to any of these two mobiles. It's very annoying to keep on trying.

After using another brand for decades, I wanted a change. Thinking Sony would be good quality, this lacks it! If you need something for calls, stay away as I now supported Sony, and can not return it. Congrats Sony! You have $100 of my dollars for a paperweight. Every person I speak to, says it is horrible. Going to bite the bullet and go back to what I am used to.

These stopped working within a month and I got a replacement that also quit.

What is headphones three years ago and he was just looking at the Sonny website thinking about updating to a newer pair when I saw some of the reviews about this product and was stunned. Not only did I find these headphones work extremely well there extremely well constructed they’ve lasted for three years now without really any issue the sound quality is much better than I expected. I have a degree in audio engineering and have used tons of headphones Sony is the staple in every studio across the country maybe the world. I feel that the build quality of these lives up to that standard. Also, I found it’s really cool that they vibrate when your phone rings so that you don’t have a ringer in your ear. The battery lasts about 20 hours when you first get them but after a year or so maybe about 14 which is more than enough. I plan on buying the next pair up after having such good luck with these

The headphones worked great, until about 2 months in if they timed out and automatically shut off, they just wouldn't turn back on until I plugged them in, regardless of how full the battery was. Which, working outside, means I might as well have got one with a 4 hour battery instead of 20. I'll save money and get ones from a cheaper brand that might work as long as they're supposed to

I bought this wireless bluetooth headset on May 29, 2020. I have used them two days now on May 30th and 31st for work with my new HP laptop. Saturday they were on 12+ hours and Sunday 10+ hours. Used them with my iPhone 11 Pro Max yesterday 6/1/20 while driving(only used one earbud so I could hear sounds around me). Today 6/2/20 I got up at 7:00am(times are Eastern) and started using them to listen to Vinyl Classic Rock on iheart radio on my iPhone 11 Pro Max and still using them and I have to say they have the most amazing stereo sound I have ever heard! I would recommend this headset looking in the $50 price range. $49.88+TX at Walmart. This is where I purchased this headset.

IT worked great for all sorts of activity. used it for all forms of listening. then 6 mos later it stops charging. tried to reset it- nothing. stopped charging it because the manual mentioned something about overcharging. it turned on then lasted 5 mins. i did not expose to extreme weather. all the wires are secure and sounds is usually good. sooo be aware that there might be some sort of battery change needed. and in the time of COVID there is no one to answer phones or talk to. Walmart is not accepting returns either so im inclined to get my money back somehow and keep hunting for a perfect bluetooth device. this has been the most frustrating thing.

I bought these headphones for my dad back in December 2019 but he ended up giving them back to me saying he prefer some other kind and I was wondering why until I used them.....let me just say first things first the quality of the sound is great but why does it not stay connected to my phone for a long period of time....every time I connect to listen to music I have to exit out the app to reconnect the headphones every few minutes into listening......why?

I bought these headphones due to the fact hat my Lg headphones finally have up after 5 years and did not make that model anymore. every time you move, the headphones pick up the rubbing noise. very very very annoying. due to the virus, i cant even take them back right now.

Bought it about 3 months ago. Worked well the 1st month, I could hear and speak perfectly but then I started hearing crackling noises through the speaker then I couldn't hear the other person speaking back to me and they couldn't hear me. I can only listen to music but I cannot speak to anybody through the speaker.

This product performed well for a few months to be fair. I work outside on rooftop, and the earpiece cables do not react well to changes in temperature. Both earpiece cables have cracked, split and severed the sound. Actually, one earpiece is completely missing as the cable was not substantial enough to keep it connected once the "protective" sleeve around the wires cracked. Now I have a $60 paperweight.

Its very good quality product and I'm happy with it, with the price range $$ Thanks Sony ! buy Only Original items for satisfaction ✌ Many copies are available in the market for cheap $$

My question is why are these still on store shelves. I've bought 5 units just to prove they are defective straight from the manufacturer (of course I've returned them all). I kid you not, these have an issue straight from the production line. I've literally bought 5 units so far and most have died within a week. You, Sony, need to recall this model and figure out the issue, from the looks of it, customers who have bought this product have developed a bitter taste for the Sony brand. I myself love Sony and know that this is just manufacturer defect and that not all Sony products have this issue, but I'm not everyone. Heed the warning Sony. Oh and the microphone on these and the WI-C200 are probably the same exact mic, both are no good; the person on the other side always says it sounds muffled on both models. Constructive criticism that's all.

Just bought these. Made a phone call. The microphone housing is such garbage that I can lightly rub my finger around the whole headeset and both myself and the person I'm talking to can hear it. If you are paralized from your neck down and can't move, these would be great for you! Sorry but hearing the mic rub against my shirt is beyond unacceptable. Called Sony and they said uhhh no you can't adjust the mic sensitivity. Anyways, besides that, I'm pretty sure the gi Joe's I played with when I was a kid were made out of better materials than this giant failure. Do you guys test your products before you ship?

The buttons should at least be designed for easy feeling during usage. You can't expect the user to be looking physically at the buttons. Instead, the button surface should allow user to feel it. Volume Up and Volume Down. Logically, the "UP" or "+" button should be placed at the UPPER rather than LOWER which is the case for C400. Increasing volume is logically UPPER or UP. I am getting complaints from my callers that they are not able to hear me properly. I have to physically place the MIC HOLE near to my lip or directly at my mouth for me to be heard by the calling party, and even if I am the one placing the call, it is the same, the audio quality is poor. I should had get the Samsung or Skull.

I was told to call Sony directly to get a replacement, and I called. To my disappointment, I was told to press the useless button of play and hold onto the power button for at least 5 seconds. I did everything and nothing works. Yet, the person on the phone would not believe saying that I have to test it while she was on the phone with me. How can she tell if I do it or not? Also, what that is got to prove anyways? The headset won't even charge to begin with. I plugged in it and the red button showed up, then it turned off by itself and nothing was charged for hours. I pressed the power button many times, and I even charged it overnight for hours and still, not charging. It is basically a piece of junk that Sony manufactured. I am so disappointed in this product. I always thought Sony made good product, but this time, it is a piece of junk. No wonder you would not want to take it back or replace it because the result will still be the same.

its not connected to my hp laptop and also not connected any other laptops

One speaker went down after 2 -3 years using.. pity..

Worked pretty well for 4 months then had trouble recharging and then sound in only one ear peice. Warrranty for a year but too much trouble even though I paid too much at Best Buy because I needed something right away. Last Sony TV I bought lasted only about two years. I'm seeing a trend here. Note to self, no more Sonys.

When I connected it to my playlist I was so happy with the sound. Incredible. Then I received my first phone call using them and the caller could barely understand me. I called someone else and the same result. Disappointing! I need a similar style that is perfect for phone calls AND music. Is that asking too much. I'll return tomorrow.

Very happy! Having them about 7 months and have no problem. Battery can stay even a week when I'm using them like 2 hours a day.. recommend this product.

I bought these headphones about 7 months ago and I'm disappointed by how quickly they deteriorated. Since last month, whenever I try to play any media from my laptop with the headphones connected, it sounds like it's trying to play a badly scratched CD, which makes it impossible to watch/listen to anything using the headphones. I made sure my bluetooth driver on my laptop was up to date and double checked the headphones weren't connected to another device but I am still unable to use them with my laptop. More recently, I noticed issues while connected to my phone as well. Sometimes the audio comes though very choppy like my connection is going in and out. Sometimes the play/pause button doesn't work. And other times, if I pause something I'm listening to, when I press play again there's no sound at all, even though my bluetooth settings on my phone tell me I'm still connected to the headphones. I have a bluetooth radio and speaker that I use with my phone regularly and neither device has caused me problems like these headphones do. They're inexpensive but definitely not worth it if they start causing issues like this after only 6 months.

Just purchased yesterday. Keeps disconnecting and reconnecting during calls. SkullCandy less expensive and never an issue. SONY is a waste. Name too big, better brands less known.

Happy with earphones, stopped working after 10 months, no sound. Currently in process of replacement.

I bought C400, 6 months before, till the date it works perfectly. From last week, it starts creating noise disturbance when connected to my Mac book. But If i try other model headphones with my lap, it works perfectly with my mac. So i come to end, there is some problem with my wireless heaqphones. Can you please help me to reset the bluetooth driver.

After 6 months give or take my right earphone randomly loses sound. Left side works at all times. Right side works whenever it feels like it. I really like these earphones. Sound, bass, and battery life. Was hoping I would get at least 2yrs out of these. Specially cause I only use them for work. When I need to block any extra noise out.

After 2 weeks of use they simply don't turn on. One day they were fine next day took off charge and nothing

2nd pair. Not worth the money and wish I would have just returned them. Went thru warranty and still more issues. When working out they seem to get sweat inside and stop working makes static noise. Then cut out. Aggravating to say the least. I just contacted them for a 3rd time via email support email address. Let's see if they reply.

I bought two months ago but cannot try for a week. I have problem with connection. I returning it two times to Sony service but they said they just format for the first and nothing for second returning as there is no issue. Sound corrupted and after a while it’s disconnected by itself, headset and phone buttons not effect each other. The real issue seems especially with iPhones podcasts. The real issue seems especially with iPhone’s podcasts.

Battery life good. But design feels not comfortable. Also little ear pain after use. I am using sbh.20 for long time. I feel that one more better and practical

Worst product I ever purchased. Gonna be my third time returning them within a month. 1st time they were broke out the box only one ear worked 2 and 3rd time battery just stopped won't keep a charge. So disappointed in Sony in the product, absolutely terrible

I have been using these since I purchased them in May for listening to podcasts and I cannot fault them. I am astonished at the battery life, considering I am probably switched onto my podcatcher for most of the day I am able to use these little beauty's for nearly two days straight before I hear 'please charge your headset' Mine take about 4 hours to fully charge for another stint of uninterrupted crisp, clear listening. The buds fit perfectly, I forget they are there sometimes. I highly recommend

Callers say the sound is muffled and it is difficult to understand me.

Chose this item as a service anniversary gift from my job. I was waiting to cut the cord for earbuds, which I have only used Sony, but this product isn't real good. I couldn't get them to connect to my iPhone or iPad, only my iPod. Had to call customer service for help, their suggestion worked but now it doesn't work for my iPod now only the phone and iPad. When I do use it the sound is so choppy the its not even worth using it. I commute to work by train so I listen to the news and music every morning and afternoon. Back to the cord! I should have picked the Camelback as my gift, dang it!!!

Hi, I have been using wic400 bluetooth headset and it stopped working after a while. when i visited sony service centre they said its water logged. where there is no way of water logging. i never put that in water and never used it in rain. i use only at gym. then i came to notice that there was a manufacturing defect in the product that it doesnt close the charging port properly. because of sweat that caused in gym it doesnt turn on. its totally a problem from sony side and now they are not ready to replace it. job number - j91220422

Thought design, music output are decent for this price. Doesn't slip to either right or left side when jogging. However voice pickup not so good, person at end can't hear me talking at times if mic is further away from mouth.

I took a gamble on a salesman's recommendation. This is easily one of the best smartphone accessories for my usecase. 1) fast bluetooth connection to my Samsung S10e 2) the set easily switches from one audio source to another without any delays 3) I dont even feel headband when I happen to fall asleep on my long commutes to work 4) 20 hour battery life is perfect for an on-the-go guy like me 5) the headband adjusts to your preference It's perfect for me. Best 50 USD I spent on a smartphone accessory.

I bought mine 2 months ago at Fred Meyer (Kroger) after having gone through horrible batter lives of 5 different earbuds from miscellaneous companies. I work anywhere from 8-10 hours a day and these will last me 2 full work days on a single charge! Fred Meyer had them for $60 (I paid an average of $45 for my other, previous headsets) and I couldnt be happier with my purchase. I'm not sure why the avg star review is 2.5 on here as these are the best I've had by far. Great quality in every possible metric.

Only positive is they are comfortable. Other then that they are trash. The phone call feature is not that great. The person on the other end of the call can barely hear you even with holding it closer to your mouth. When the Bluetooth is connected is all static and not a clear sound. I thought id treat myself to something a little nice but i was wrong. Like i said, use your money on something else.

Great sound long battery life, good for the price.

no BASS vert flat, Im afraid, as I'm a big fan of Sony. If you can do something to enhance my sony experience, will be appreciated

When making calls, I can hear the receivers alright but they keep on saying hello and hello till they end the call which means they can't hear me. I have to disconnect the device before I can make a call. This is very bad!!!