4.3 based on 1,562 customer reviews
223
90
40
124
Excellent
Good
Good
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.
Joy for the hard of hearing - Sony WH-1000XM5
WH-1000XM5 07 June 2022 by Craigy1631 (United Kingdom)
Upfront confession I'm a 60 plus male with Bluetooth hearing aids who is missing his music !! While my hearing aids act as Bluetooth buds for my phone/tablet the quality of audio playback is such that I was on the point of giving up on music listening. For one last go I acquired the new Sony top of the range headphones and I'm so glad I did !! On unboxing I was surprised by the sleek new design which is quite unlike any previous headphones I've used or tested. I was pleased to see that there are no risky folding joints which always worry me and while the carrying case may be a little bigger because of this I really prefer this approach. Togethr the cans and case just ooze class. I always prefer to see if I can operate a new device without reference to a manual or online video probably to prove I'm not too docile but also to see if enough attention has been paid to usability. One long press on the obvious power button and the usual flashing blue light was on for pairing. Two second look at my phone and I was off and running. (At the same time I disconnected my hearing aids from the phone to avoid any clash). I know there are various controls available via an app but for my first go I couldn't resist just using all defaults. I stream from several sites all at the highest quality setting but as mentioned the hearing aids just can't cut it. From an ergonomics point of view the headphones feel a little bigger and as such happily enclose my ears and the padding is soft and comfortable. My preference is for live concert recordings and the minute the music started I new I was getting a quite different experience and memories of music pleasure were instantly rekindled. I was picking out specific instruments and band voices which recently have just been one blurred noise. The other thing that quickly emerged was the external noise cancelling which hit home when my wife tapped me on the shoulder to say she had been calling on me. Ah the joy !!! Over the next couple days I downloaded the app and tried the headphones outside while walking the dog. First things first. I found the app really interesting as I still think of myself as a technofile but in all honesty other than upping the bass slightly I can easily live with the defaults. I did however try out the 360 music settings with a 360 source which brought a quite different to the whole immersive concert feel and was really enjoyable. When I went outside for the first time I had a ringing "be careful" from my wife as I cross a few busy roads. While the noise cancelling made a huge difference there was always enough of a background awareness that ensured I never felt at risk. For the first time in years I was able to enjoy my music with an outdoor experience. Call quality and periodic use of my phone's online assistant worked perfectly with clear and usable ease in doors and out. I can't compare these headphones to previous versions to highlight key changes/improvements but for me they have brought my listening back to a level I thought was long gone. Thank you Sony.
Excellent
Excellent
Excellent
Excellent
This reviewer received the product free of charge, or was a product loan programme participant
Failed after 18 months
WH-1000XM5 10 April 2024 by b00541 (United Kingdom)
I love these headphones, they are fantastic but they died after only 18 months. For a premium product that is terrible. The right speaker has stopped working and from looking online it seems to be a common problem with this model.
Excellent
Poor
Excellent
1,562 Customer Reviews
Quality headphones !
WH-1000XM5 24 October 2025 by PeteePete (United Kingdom) Verified Purchaser Verified
I am very pleased with my new headphones ! The sound quality is excellent. I also want say that these headphones do not have those horrible creaking noises you get with cheaper poor quality headphones when you move your head around, which is wonderful.
Great cans but high resolution through amp so so.
WH1000XM5/BME 23 October 2025 (Singapore) Verified Purchaser Verified
I have owned several headphones and very particular about high resolution capability of these cans. The Xm5 is considered a great headphone for noise cancelling but with wired connection to a pha-3 portable amp, driving it through balanced connection. It's performance did not go further. Just flat response though I could presume the burn in is still not enough. One of the best Sony headphones and yet affordable is actually the mdr-1A. If the acoustics could be brought to xm7 or xm8. That masterpiece would be complete. I am still waiting for new mdr-1am3 or mdr-2 and then I can make a better comparison
Good
Excellent
Excellent
Such a clear and whole sound
WH-1000XM5 21 October 2025 by Sazbee (United Kingdom) Verified Purchaser Verified
A fabulous birthday present, the sound quality is fantastic
Excellent
Excellent
Good
Excellent all rounder
WH-1000XM5 18 October 2025 by DMacE (United Kingdom) Verified Purchaser Verified
Comfortable with good sound quality and excellent noise cancelling. Would prefer that they folded smaller like Bose and had a hard case rather than the soft one provided. Good battery life. Paid £219 on Prime day so great value.
Excellent
Good
Good
Not worth it
WH1000XM5/S 17 October 2025 by Cust123 (USA)
Headphones totally stopped working in a little over a year, Sony will not offer to repair or any support - they just told me to go find a headphone repair center. Google around, there are known problems with these and the software also sucks.
Poor
Poor
Poor
Poor
untangled at last
WH-1000XM5 16 October 2025 by ancient raver (United Kingdom) Verified Purchaser Verified
Been meaning to go wireless for ages, glad I did, 'phones are comfortable to wear and sound quality excellent
Good
Good
Good
Decent performance but uncomfortable and fragile.
WH-1000XM5 16 October 2025 by Aahsff (United Kingdom) Verified Purchaser Verified
Noise cancelling is great, sound quality is decent once you've tweaked it with the EQ on the app. Headband is uncomfortable after about 30 mins and the hinges feel really delicate. Lots of users reporting quality issues with headband padding, too.
Good
Average
Average
Just perfect
WH-1000XM5 15 October 2025 by Jimbo45 (United Kingdom) Verified Purchaser Verified
Comfortable to wear and great sound. Easy to set up.
Excellent
Excellent
Excellent
Hot and heavy for my head
WH1000XM5/PME 14 October 2025 by adewpk (Singapore) Verified Purchaser Verified
Very hot to use in Singapore. Although song quality and noise cancelation is good.
Loyal Sony Customer but Extremely Disappointed
WH1000XM5/B 14 October 2025 by chef215 (USA)
I’ve been a longtime, devoted Sony customer I own multiple Sony devices and have always trusted your products. That’s why I was so excited (and willing to spend over $400) on these high-end headphones. Sadly, my excitement did not last long. Both sides of the headphones broke at the hinges under normal use. I attempted to get support and a replacement from Sony before trying any DIY fixes, but received no assistance or even a discount toward a new pair. Desperate to keep using them, I glued the broken parts back together. That seemed like a temporary fix but now, just two months later, the glue failed and the internal wiring has broken. The headphones are now completely unusable. I truly want to continue supporting Sony, but this has shaken my confidence. A product at this price point should not fail so quickly, and the lack of meaningful support is deeply disappointing. I’m now stuck without working headphones and questioning whether Sony is reliable anymore for premium audio gear. I hope you’ll look at the attached photos and consider this as serious feedback on design durability and customer support. I’d welcome any help or resolution you can offer.
Excellent
Excellent
Fair
Good
Fragile Earmuff Stems
WH-1000XM5 13 October 2025 by 1aws1 (USA) Verified Purchaser Verified
Have not owned more than 7 months and one of the earmuff stems broke. Called for Warranty and they said not covered.
Good
Good
Good
Fair
Good
Dissapointed..
WH-1000XM5 13 October 2025 by GC67 (United Kingdom) Verified Purchaser Verified
Noise cancelling is very good...spent hours adjusting the equalizer and still not satisfied with the sound..sound quality for the cost of the headphones is not great..
Average
Average
Average
Fun to use.
WH1000XM5/BME 08 October 2025 by Dennis75 (Singapore) Verified Purchaser Verified
I am loving it so far. Using the XM5 for work meetings and personal listening.
Excellent
Good
Excellent
Amazing
WH-1000XM5 04 October 2025 by 25TConway (United Kingdom) Verified Purchaser Verified
I bought this second hand off eBay prefect headphones absolutely amazing way better then my previous razer headphones
Excellent
Excellent
Excellent
DIRTY bent box.. probably sold me used product
WH1000XM5/P 02 October 2025 by upset customer miami (USA)
I just got my headphones today and although they were in another box with bubble wrap the box was beat up with a lot of black smudges like theses were used or returned. I waiting longer vs going to a store or amazon to get them directly from Sony to help ensure I got a great product. I was never able to reach a real person when I called customer service and the phone hung up on me multiple times. What a shame.
Fantastic music experience
WH1000XM5/BME 30 September 2025 by Lvws99 (Singapore) Verified Purchaser Verified
ANC is great. Sound is crisp. Very comfortable to wear.
Awesome device
WH-1000XM5 27 September 2025 by Bobayisa (United Kingdom) Verified Purchaser Verified
I Bought the product about 2 weeks, no regrets at all
Excellent
Excellent
Excellent
Beautiful!!
WH1000XM5/SME 27 September 2025 by CK SGP (Singapore) Verified Purchaser Verified
As expected with my other Sony products, good quality and great experience.
Excellent
Excellent
Good
Great Sound but Poor Build Quality
WH1000XM5/P 26 September 2025 by ajval (USA)
Bought these headphones in May 2025 and the hinge on the headphone seems to have poor quality control, which is similar to most of the negative reviews. The hinge on one of the earcups that connects the headphone to the headband has failed and the glue and plastic has detached the cup from the headphone band just four months later in September 2025 just from normal use. Upon speaking with customer support and relations and putting in a claim, there is nothing that could be done other than paying for a new pair of headphones or sending it off for a repair at my own expense. For an almost $500 dollar headphones to to be practically defective in four months from purchase due to everyday use is disappointing. At the end, the offer provided was to pay more than I originally paid for the headphones to get a new replacement or to get them repaired for almost half the cost paid for the headphones a few months prior. There is in no way, in good faith, I can recommend this product as this is a consistent issue, from brief research, since its launch. Very unfortunate that there is nothing that can be done as the limited warranty provided does not have any coverage for damage, accidental or not.
Good
Poor
Poor
Average
10/10
WH-1000XM5 26 September 2025 by Nongs (United Kingdom) Verified Purchaser Verified
Cheaper than the XM6, and have fantastic clarity. Definitely worth the money.
Excellent
Good
Excellent
Mr
WH-1000XM5 20 September 2025 by Maciej Gajewski (United Kingdom) Verified Purchaser Verified
Very good headphones great sound quality great product one of the best headphones I have had
Good noise cancellation and sound quality
WH1000XM5/BME 19 September 2025 by stryfe (Singapore) Verified Purchaser Verified
Bought 2 months ago and the sound is good. Noise cancelling is reasonably good.
Excellent
Good
Excellent
After being used for a month of WH-1000XM5 headpho
WH1000XM5/SME 19 September 2025 (Singapore) Verified Purchaser Verified
The WH-1000XM5 headphones have exceeded my expectations! 🎧 The audio quality is superb, with clear highs and deep bass. The noise cancelling feature is incredibly effective, making it perfect for flights ✈️, commutes, or focused work. The comfort and design are also top-notch. I'm thoroughly enjoying mine and would definitely recommend them to anyone looking for high-quality wireless headphones. 👍
Excellent
Excellent
Excellent
Cool & stylish headphones
WH1000XM5/PME 17 September 2025 by Kims28 (Singapore) Verified Purchaser Verified
Bought the headphones at good price and happy with my purchase! Love the colour & sound of the headphones...
Excellent
Excellent
Excellent
Good product
WH1000XM5/LME 14 September 2025 by RKANNA (Singapore) Verified Purchaser Verified
It's very nice and good sound quality, I really 😊 😃
Pace of Mind
WH-1000XM5 14 September 2025 by BAN01 (USA) Verified Purchaser Verified
I used it during my fight and listened to music; its voice cancellation is excellent.
Good
Excellent
Good
Good
Good
Great sounds
WH1000XM5/BME 12 September 2025 by Bluchee (Singapore) Verified Purchaser Verified
Really glad that I paid for this higher range model. Happy with the sounds and the ambient setting. Hope the battery life can last many years
Good sound disapointing strength
WH1000XM5/B 04 September 2025 by bhpbop (USA)
Overal good pair of headphones, but the build quality is mid at best. I am no audiophile, and have not purchased a headset this expensive before. I have used several other mid to low-range devices and can appreciate the difference. The price is for the noise-canceling function. The quality of the music is notable in comparison to other devices. It is very noticeable when I am in public/noisy environments. For the price, the build is disappointing. The controls work most of the time, but start to act up the longer I wear them. I suspect the pressure pad is either getting humid or depressed as I wear them. I have to turn off the control features if I wear them for more than an hour. The hinge also broke while wearing for normal use. I will admit to being a more blunt person, but I cannot point to any major drop/pressure that would explain the break. Search the internet for "1000XM5 hinge" and you'll see what I mean. For hundreds of dollars and version 5 you would think these issues would be better and not worse.
Great Headphones - Until They Broke Twice
WH-1000XM5 02 September 2025 by Aidanyyz (USA) Verified Purchaser Verified
I loved my WH-1000XM5s, which I found to be significantly more comfortable than my old Bose Headphones. This was until they broke twice, in the same way, within a year. This headphones have great sound, noise cancelling and are comfortable enough that you can wear them for hours with little discomfort. However, I cannot recommend them due to the poor plastic construction of the band, specific where the joints pivot. In short, these joints are brittle and have broken twice on me in the exact same way despite being in the Sony provided case when they broke. Consequently, I am now out $450+ CAD for a product that I assumed would last me multiple years. I, and I imagine others, simply cannot afford to replace such an expensive product every year or so. This is also not a part of the product covered under warranty, and even if it was the manufacture won't cover "physical damage" despite the fact that the plastic joints are an obvious failure point. I would love to upgrade to a newer Sony product (the WH-1000XM6s) because I genuinely loved everything else about the headphones. But I cannot justify continuing with the band if these products are going to continually break in the same way, with no backstop or assistance from the manufacture in terms of replacement. In other words, these headphones are great - if you can afford replacing it at your own cost, every year or so. *Note, the white sheen in the picture is my failed attempt to super-glue the headphones back together
Excellent
Excellent
Good
Poor
Excellent
Good For Every Day Use
WH1000XM5/LME 29 August 2025 by Mth01 (Singapore) Verified Purchaser Verified
When I listen the music from Apple and Spotify the WH-1000XM5 have warm sound. Good for the Lon time use. But, the easy to affect the strains form the oil from ears or hair.
Good
Excellent
Excellent
Lightweight and comfortable
WH-1000XM5 25 August 2025 by Makrishna (USA) Verified Purchaser Verified
These headphones are easy to use, lightweight, and comfortable. Sound quality is crisp but does not quite meet the depth and richness of my old Ziks from Parrot. The Ziks were twice as expensive, though! I’ll enjoy these Sony headphones well.
Good
Excellent
Excellent
Good
Excellent
From a woman’s perspective.
WH1000XM5/B 23 August 2025 by FictionalFlings (USA)
Headband is painful, not made for smaller or female/ childrens head size. I am an averaged size female and it will not adjust small enough. The added pressure gives me a headache so I do a messy bun and sit it on there until I can find a fix. I review 150-200 audiobooks a year with these. They are the best overall quality I’ve tried. The comfort is perfect on the ears. Noise cancellation is so good I’ve slept with them on. My ears do not get sweaty. I don’t have to take my earrings off. I have used them for phone calls and voice is clear to the person on the other line. Doesn’t pick up background noise. I would have upgraded to future models if they had made them to adjust smaller and fixed the headband/cushion issue. I talked to a customer service rep from the website and no changes have been made to the design to fix the problem. It is no secret and there are a lot of forums talking about ways to make these more comfortable. I will buy them immediately when or if they do.
Excellent
Excellent
Poor
Excellent
Great music pleasure
WH1000XM5/LME 23 August 2025 by KM T (Singapore) Verified Purchaser Verified
I bought 2 weeks ago and has been using it when outdoor.
Have 360 sound, noise cancelling
WH1000XM5/BME 23 August 2025 by Kelvin XM5BK (Singapore) Verified Purchaser Verified
Sound is awesome and also the noise cancelling is good
Excellent
Excellent
Excellent
Disheartening that the Headphone Failed
WH-1000XM5 20 August 2025 by Danbst (USA) Verified Purchaser Verified
In February 2024, I purchased the WH-1000XM5 Wireless Noise Canceling Headphone. After a year of usage, I encountered an issue with the left-sided headphone, which no longer produced sound. Unfortunately, I did not have an extended warranty and opted to send the headphone to Sony’s repair company, Encompass. The diagnosis revealed that both speakers had sustained damage (Both Speakers are Blown). The total cost for the diagnosis, repair parts, and labor amounted to $333.34. The original purchase price of the headphone was $349.79. It is disheartening that the headphone failed and the speakers were damaged after only a year of use. This incident raises concerns about the product’s quality. I would rate the Sony WH-1000XM5 at one out of five stars and urge consumers to be aware of this experience.
Good
Poor
Average
Good
Good
Great earphone
WH1000XM5/BME 18 August 2025 by great sound 2 (Singapore) Verified Purchaser Verified
great quality, i really like the noise cancelling and the base
Awesome noise cancelling function
WH1000XM5/LME 13 August 2025 (Singapore) Verified Purchaser Verified
I purchased this headphone less than a month ago.. Am very happy with the sound quality and the noise cancelling is POWER as i can't hear anything while tsking my train ride to and flo workplace.
Good
Good
Average
Best belated bday gift
WH1000XM5/PME 13 August 2025 by zpm57 (Singapore) Verified Purchaser Verified
So glad my besties 'made' me buy it ( by topping up 1/2 :> ) as a belated b-day gift. As exp, Sony prods are reliable and of good quality. Love my bus rides more now
Excellent
Good
Excellent
Consistent static
WH1000XM5/B 07 August 2025 by GreyEels (USA)
Honestly, the XM3 was way better. I went through two XM4 models with malfunctioning sound quality (booming, static, crackling sounds that gradually became louder) while playing music or simply using the noise canceling feature without music.
Poor
Poor
Average
Excellent
Great Price, ANC and Sound Headphones
WH1000XM5/BME 05 August 2025 (Singapore) Verified Purchaser Verified
bought it almost 1 month..so far satisfied with this product i like the sound after custom EQ NC worked great on me recommended headphones - still not able to block all sound when i travelling on MRT - cushions less comfort compare with XM6
Excellent
Average
Excellent
Great sound terrible build quality
WH-1000XM5 04 August 2025 by Gabriel_yyj (USA) Verified Purchaser Verified
I bought these for my wife for Christmas. She really liked them but after about a year the joint connecting the headband to the ear piece broke. This was just outside the warranty period, so we reviewed some videos to learn it is a common issue and follow some tips (e.g., try plastic weld). That worked for a few weeks, then the side broke, so we did the same thing, then it broke again, hence the duct tape. This was normal household wear, and I definitely would expect better from Sony and this price point. They have setup a service via Microland for headband repair, but that is another $150 and I would sooner put that toward new headphones with a different company.
Excellent
Excellent
Poor
Poor
Excellent