Product Reviews

These are pricey but are woth every penny I spent thank you Sony for your great product.

So many great features, namely the quality of the noise cancelling is supreme. The sound is very clear - 10/10 there! The app works seamlessly, which features such as movement predictability. I love that the ends rotate so that when they are around your neck, they lay flatter. I have the stone coloured ones - love the colour - so nice to have a neutral option other than black or white. My only critique is that I cannot use them to call someone - apparently I sound like I am in a tunnel.. and that's on a good day! Sometimes they cannot hear me at all. If people could hear me when I used these headphones, I would rate these 10/10.

I've only had them a week but I'm really delighted with the build quality and feel amazing sound reproduction and clarity due to superb noise cancelling Very comfortable to wear even for long periods I haven't quite worked out the custom control yet and to fully use ambient sound control but for music ,phone calls and listening to lectures they are great

Really great headphones, sound quality is excellent and very customisable. Only (well known) drawback I would say is the mic performance on Teams calls is very poor, lots of complaints from colleagues not being able to hear me properly. Workaround is use the mic on the laptop and headphones just for audio. In terms of listening to music and movies though I can’t complain, great sounds!

First of all:They sound good, are comfortable to wear, mostly convenient to use and the noise-cancelling/ambient sound control holds up well except for one notable exception: When air moves quickly over the ambient sound control microphones. What could be improved? There could be more buttons, or the left side could have touch controls as well. I would like to use the Google Assistant feature, but I can't if I still want to be able to change ambient sound control mode quickly without a voice prompt. Ambient sound control is pretty much unusable whenever there is wind around you. It doesn't have to be particularly strong, either. Even light wind combined with a brisk movement results in wind noise on both ambient sound and noise-canceling. I imagine this is relatively difficult to fix, but it does mean that one of the more heavily advertised features aren't really usable in relatively common situations. It should be easier to switch between paired Bluetooth devices or easier to find out how to switch between them, something like a list of recent or available devices in the connect app, so you can connect to either one with the tap of a (possibly on-screen) button. Currently, I resort to briefly disabling Bluetooth on device A and then telling device B to connect to the headphones. They are still very good headphones, and I don't know of any much better ones for on the go, but if anyone made headphones that are on par in terms of sound quality and comfort with these and implement my suggestions, I'd gladly switch to those.

I can near so much more in zoom calls with people with frail voices

Unfortunately the sony repair centre will not repair my headphones saying that they have water damage - I have never used my headphones in any water conditions and take pride in looking after my equipment

These are great. I have a very loud household, with an almost 2 year old who likes to scream. The noise cancellation is KEY and works so well. These also seem to fit my ears well and stay in better than another popular brand!

Bought these to replace Bose QC35ii which I enjoyed, but which had expired after 2 years light use. Pros: - Sound quality equal to or better than Bose - Noise cancelling equal to Bose - Work well on calls via phone or pc Cons: - Why 2 apps to use, I imagine some would find them complicated to use - Cheap feeling construction, pretty much all plastic & soft feel coatings. - The worst for me, ear cups are quite shallow & narrow & the tops of my ears touch the inside making them uncomfortable to wear. I only use them occasionally otherwise this would be a deal breaker. Please note I do not have particularly large ears

I've researched a lot of headphones before deciding to purchase. Sonys.WH-1000XM4. Headphones. The build of the headphones are the best I've seen on the market. The noise cancellation it's very good. The sound quality when on..360 Reality audio it's exceptional. I have never seen the way the headphones analyses and takes a photograph of each ear to give you the best sound quality what ever you our listing too. I know a lot about headphones. I will put these headphones in the category of being the best on the market. That only Downside is the paper manual. It's just one big sheet of enormous paper. It would of been much easier just just to print it in a small booklet that's readable. So I would recommend Reading the manual online. If you look after these headphones, they will last you a very long time.They are expensive. But well worth that money. So that's Final verdict is..5 Stars for everything. To carrying case .the design. The look. Feel of the headphones. And most importantly the sound quality. Excellent. Well done Sony.

Really great headphones, great sound and super easy to use. The reviews are right, a hella good pair of headphones

Owned for two months.Noise cancelling superb every comfortable.Sound well balanced .Easy to use .

disappointed about not being able to fast-forward on to next song. When trying to touch the forward button on the head set it goes on to pause mode or starts calling someone. I have checked the set up features and they are all correct according to the instructions. overall very nice head phones .bit expensive for them not to work properly. Not the easiest of head-phones to use but the quality makes up for that.

I bought this about a month ago to reward me for my birthday. Never regret buying it as the product was excellent in the sound production and also noise isolation. Enjoyed many hours with it.

Been using it for a month, so far it's the best. Hopefully will come up something even more low base frequency.

price for valuable. never doubt. good quality and performance.

Got these for Christmas and they are just epic. Great noise cancelling and the sounds are just brilliant, can hear things on songs I've never heard!

Superb sound quality, wonderful noise cancelling, great control features, and supremely comfortable. I could not be happier with this product.

Best purchase I’ve ever made. The sound is unbelievable with some serious bass! The noise cancelling feature is the best I’ve ever experienced. Very easy to use as well as being really comfortable, they are the perfect headphones!

I love the features and indeed I am still working them out.

These headphones deliver the sound you have come to expect from Sony. Punchy base, and great mid/high range. Where these headphones excel though is the noise cancelling, it's nothing short of magical! There are tons of features (via the app) to tailor your perfect sound and set preferences. I turned off the voice feature as when I sneezed/coughed it would activate and pause my music which I found annoying. The only reason I haven't given 5 stars is that they are slightly large (although very, very lightweight) for my head and I can't adjust any further. A minor issue but worthy of note for any fellow small head people.

If you are looking for a good headset with noise cancelling feature and surround music, this would be highly recommended. But to use as a headphone, suggest to get a airpod instead. It is terrible quality when using it for zoom or call as it captures the environment sounds and it is rather disturbing for the person/people on the other line.

I’ve heard a lot hype about these headphones and could not wait to try them. They did not disappoint fantastic sound, very comfortable to wear, and the noise cancelling is exceptional.

I have worn these regularly fir a few weeks. Superb sound adapted to my ears. Very comfortable. Easy to speak to passers by and take calls with excellent noise cancelling when I want it. Worth every penny.

I bought these based on good reviews and positive previous experience of Sony headphones. They are outstanding. The noise cancelling is excellent - on the London Underground, I can listen to my favourite music on mid-volume and it's great... I can barely hear the tube (my old Beats headphones would be on full blast and I would still struggle to hear properly). In the house, I actually cannot hear my wife when she talks to me if I have noise cancelling on! The finger controls on the right ear-phone are excellent, really easy to use - the full hand over the cup to cut out music and hear the outside world is great when you are in a shop or need to speak to someone. My favourite feature is the dual bluetooth. I can seemlessly slip from Teams call on my Laptop to telephone call (or music) on my Mobile without taking the headphones off or having to change bluetooth settings. It is amazing. I fully recommend these headphones. Best thing I have bought for ages!

Got these as a Christmas present (requested) and couldn't be happier. The noise cancellation is incredible and makes these almost required for any travelling on trains/tube/busses/plains... If you regularly use public transport I couldn't recommend these enough.

Purchased these to replace my M3s & have to say there pretty awesome One of the main reasons I purchased is because of the new LDAC feature available The bass is pretty & all round sound quality is phenomenal You can't go wrong with these headphones The M4 buds are also pretty good too

I can’t really tell how perfect these are… I got them for 10 days now and they still have 50% battery… and the sound… OMG…

This was a gift from my Christmas present list and I love it. I wanted these headphones after a lot of research as I commute via bus, train and underground. The background noise from the form of transport and other people was annoyingly distracting. I like the fit on my ears and how you tailor this to help with noise cancellation. I now can enjoy music, audiobook and tv/films without having to pause at noises parts of my journey. It feels natural not using buttons but instead swiping in the appropriate direction for volume, skill tracks, etc. Early days, but the sound is getting better as the headphone gets to know my most common activities - walking, commuting, gardening, completing chores. Last, but still important they are stylish. I have the silver.

I bought these headphones because online they had great reviews. The reviews said they were comfortable and sound great. However, my experience is completely different. The headband gets very uncomfortable after about just an hour of use. The noise cancelling is excellent and the battery lasts about 20 hours of use whereas sony promises a 30 hour battery life. If I knew these headphones were so uncomfortable, I wouldn't have bought them. I can not understand how people say they are comfortable.

Awesome sound and surround. Don’t even get me talking about the noise cancelling! Changing from XM3 (which was also by the way great earphones) to XM4 is worth every penny.

Bought a second pair for my brother as these are just excellent.

These headphones aren't just headphones these are headphones with intelligence, the sound is great, 1st class product.

I love this product. The noise cancelling feature is really good. When you download the app, it is able to adapt to routines and goes from ambient sound to full noise cancelling on its own. It has this voice to chat feature which I did not like because it kept stopping my music anytime I sang along to the song lol ... so I just switched it off. It has been otherwise really good.

Nice product for art lovers and performers world wide.

I've had these for a couple of weeks now. Very comfortable and good sound. The noise cancelling is very good though I haven't tried them outside yet or in other environments to really put them to the test. Battery life is impressive and Bluetooth range and strength is very good. Haven't managed to work the auto pause when I speak, but that could be me. Similarly the touch functions on the ear cup take a bit of mastering. Note that there is no IP rating so that has put me off using them at the gym as I wouldn't want them to be damaged by any sweat. This is a shame as I think they'd come into their own there to drown out the piped gym music. One addition I think would be great in the app would be to show which device they are connected to as I have paired them with multiple devices. Are they worth the £240 I paid? Jury still open on that...

I now have them for 2 weeks and use them everyday in homeoffice. The NC is amazing and the sound is great. The app has many features, but does not show the BT-connections that are definitely existing.

Happy with those headphones. Very good sound and easy to use

I bought this product one month ago and I feel I feel that it was the best choice. The sound quality is very good, but above all the noise cancellation system is great. They are comfortable, I am used to wearing large headphones And I like the size of these, they are comfortable to wear. I RECOMMEND IT.

Had been looking for a set of comfy headphones just like these. got them as a present and they do not disappoint. Comfy the noise cancelling is amazing and the sound is perfect.

Was bought for me as a 2021 Christmas present, they work really well once Bluetooth has been set up. Sony do seem to assume everyone is a young person and setting up is a little difficult, i.e. no proper instructions on how to turn on, set up bluetooth etc but once you’ve figured it out they are good. Only thing I’ve found is that they are a little uncomfortable to the ears. All in all though they have been great.

The beige version is a great look, however after only a few weeks, the surface has already picked up some scratches even though I take great care with this product. I would recommend the black finish if you’re on the go and can’t treat it with kid gloves. The padding is effective, the fit is comfortable. This is a lightweight headset, great for those long podcasts or audiobooks. The sound is customisable with the Sony ‘Headphones’ app. I like the ‘Speak-to-Chat’ feature which switches from ANC to Ambient sound and allows you to converse without turning the ANC off manually - excellent feature. The connectivity with the app is a little slow at times though and the speak-to-chat is disruptive if you’re in a noisy mall and it activates as a result of ambient noise and cuts off the playback. Overall I give this product a 8/10 and highly recommend it.

I bought it online without manual personal instructions.

Extremely happy happy happy happy happy happy happy

My girlfriend gave me these headphones as a birthday gift, they are an amazing piece of equipment, crystal clear sound and the feature in which the sounds stops when the wearer is talking is fantastic! Would highly recommend!

I love my new headphones, I haven’t had a chance to use these for what I bought them for which is when I fly for work but I have no doubt they will be as good as my Bose pair.

These were a Christmas present and am very happy with them. I have the Sony XM4 ear buds but all ear buds cause discomfort and pain when worn for long periods. Use these OE headphones whilst at home watching tv and listening to music...am a very quiet neighbour lol.

The noise cancellation is great a d the sound quality is superb. There are lots of different presets for enhancing voice, bass, treble etc. The only criticism is the inbuilt mic isn't great, but that's not really what they are for. If you are after a set of headphones that really do the job of noise cancellation, these are a must.

Was a user of XM3, found XM4 to be even better. However, there seems to be an issue when "connect to 2 devices simultaneously" is not selected on settings. When the earphone is connected to a personal laptop (running on win11) and is near to a mobile device or bluetooth device, the sound gets cut off frequently to the point that it is irritating... issue is resolved when the connect to 2 devices setting is turn on again... Maybe a bug that can be fixed with a software update?

We bought this for my wife in August 2021. Now less than 3 months these headphones will no longer take a charge, besides that they sound awesome.

I upgraded from XM3 to a XM4 and there is s distinct improvement in the noise cancelling without sound compromise in my music.

literally the greatest things I've ever put on my head. the noise cancelling is other worldly and the sound quality is also pretty excellent

Good: Headphones are great with great sound compared to all headphones in the same category. Noise cancelling is one of the greatest. I have tested the noise cancelling in most crowded areas and it is one of the best. Battery life is one of the greatest I have seen so far. It is also very light weight so that you can wear it for a long time without any issues. Setting this is very easy with the sony app. The sony support is very attentive and very supportive. The Bad: If you are setting this up with multiple devices for example phone and laptop so that it can connect as soon as you switch the device it is very easy to do that but all the issues started happening after that. While connecting to the single device lets say phone if you start your laptop you will hear the message that "Second device connected" but after every 10-15 second it play the same message while you are listening the music on first device. It is so irritating and I found no solution, how to fix that. The Ugly: These headphones are not meant to be for Zoom conferencing, I had to exchange my first pair of headphones as I people were not able to hear me on the zoom calls. Also there was issues while calling to people over phone, Whenever I use to call people over phone the other party tells me that I am sounding like I am sitting very far from my phone.

Great quality of sound and noise cancellation system 4.5/5, glad to have it.

This was a gift which is much better than I had expected to be

It took me a while to set up all of it's customisable feature, but it gives a breath-taking, tear-jerking, hair-raising sound! The bass is a tad overwhelming as standard but with a bit of EQ tweaking, the clarity of the upper frequencies is crystal clear. That said, I'd rather know my device can provide more than I need than not be able to give enough. The depth of sound is insane. The features and the gestures you can use are so convenient after some getting used to. I've seen better looking headphones but these are still very slick.

My wife bought this for me as a Christmas present , really impressed what a great gift

If its completely sealed noise cancelling, it's will be much more appreciated. More Enhance on software is needed.

Excelent present. Best Headphones ever. Superb noise cancelling feature.

Excellent headphones, probably the best on the market!

These headphones are great, easy to connect, a long battery life, very comfortable and great sound. Very happy!!

It’s easy to use, great quality, and got good controls so u chose how to listen to your music

I've got this one as a christmas present and I am really impressed with the quality and design, but not so much the user friendliness. It requires some work to handle. But overall a super product. I've also have Sennheiser HD 4.50 and a Bose. And the Sone is my favorite ( for now :-) )

Xmas gift best head phones I’ve bought noise cancelling very good

These Sony headphones are a brilliant product but its a pity that Sony don't tell you that you need an adapter if you want them to connect up to a Sony sound system ( Sony CMT-SBT100B sound system). The adapter cost an additional £27, so don't make my mistake and naively believe that Sony products should be compatible with other Sony items, do your research and be ready to dive into your pocket to buy whatever adapters that are needed to make Sony products compatible. I currently have a number of Sony entertainment products (blu-ray player, portable speaker, sound system, headphones etc.), but will be looking for alternatives in the future.

Got this for Christmas and I’m very impressed by the ease of use, features and sound quality. Unfortunately I’ve been unable to Bluetooth connect them to my headphones but that is more down to my tv not being able to transmit/connect. Make sure you check this before buying. But still very impressed

Gamechangers. Noise reduction and smart features are outstanding! The audio quality is incredible and the app is easy to use, worth downloading.