Article ID : 00006718 / Last Modified : 08/17/2015

Information regarding warranty service and products with missing or altered serial numbers.

Applicable Products and Categories of This Article

If a serial number has rubbed or torn off from sliding in and out of a carrying case, has faded from exposure to the sun, or a part was replaced in a previous repair but the serial number was not replaced, the product may still be eligible for warranty service.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.


Products that have an altered serial number, cut and replaced number, or a serial number that has been deliberately removed are not eligible for warranty service. This is due to the fact that some state laws prohibit the handling of these products to prevent the repair of possible stolen property. This information is included on the Limited Warranty card provided with your product.

NOTE: The location of the product serial number can be found in either the product Users Guide or Specifications, and the product Manuals, Specifications and the Limited Warranty card are all available online. Manuals are posted on your model support page.