Article ID : 00007580 / Last Modified : 03/29/2019

The Computer Doesn't Recognize the Portable Audio Driver

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A device driver allows the computer to recognize devices. If the device driver isn't properly installed, the compute won't recognize the Walkman® player. Follow the steps below to check the device media status in the Device Manager window:

  1. Connect your device to the computer with the supplied USB cable.
  2. Launch Device Manager.
    • Microsoft® Windows® 10 operating system

    • Microsoft Windows® 8.1 operating system

    • Microsoft Windows® 7 operating system

  3. Under Disk drives, check if it displays SONY WALKMAN USB Device.


Note: If it's not displayed, then the computer doesn't recognize the device driver properly. To fix this, check if the Device Manager screen has the icon ? or ! then follow the steps below:


  1. Righ-click the item with the icon ? or !.
  2. Select Uninstall.
  3. If it displays the Warning screen, select OK.
  4. Disconnect your device from the computer.
  5. Restart the computer.
  6. Reconnect your device to the computer.

    Note: It automatically installs the device driver.