If the camera takes a long time to turn on and at the same time vibrates, shakes, or makes a grinding noise when the camera is turned on, then service will be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.
NOTE: This symptom also may be associated with recorded pictures appearing to be off-center.