Article ID : 00007648 / Last Modified : 06/20/2014

The camera makes a vibrating, shaking, or grinding noise and takes a long time to turn on.

Applicable Products and Categories of This Article

If the camera takes a long time to turn on and at the same time vibrates, shakes, or makes a grinding noise when the camera is turned on, then service will be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.


NOTE: This symptom also may be associated with recorded pictures appearing to be off-center.