Article ID : 00008012 / Last Modified : 09/26/2018

How to use the VAIO Care application to troubleshoot various issues.

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The VAIO Care application is a system health, maintenance and troubleshooting utility. It can be used to troubleshoot hardware-and software-related issues.

IMPORTANT: Make sure the most recent version of VAIO Care is installed.

Follow the procedure below to use the application:

  1. Make sure the computer is powered on and press the Assist button. Image

    NOTE: If your computer does not have an Assist button on the top of the keyboard, click Start, then click All Programs.

  2. In the All Programs menu, click VAIO Care.


    • If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password or click Continue.
    • If an End User License Agreement For VAIO Care Software window appears, read the agreement and then click Yes.
  3. In the Welcome to VAIO Care window, click the Troubleshooting icon.
  4. In the Troubleshooting window, three options are available:
    • Analyze all: This options runs both hardware and software tests for general issues. These tests include antivirus updates, firewall, security, Windows updates, VAIO updates, and hardware.
    • Hardware: This tool runs diagnostics tests on individual hardware components, including CPU, hard drive, CD drive, Memory Stick® media, PC card, System memory, video, DVD drive, USB, and LAN components.
    • Software: This option tests and reports software issues.