If your zoom lens appears to be stuck and will not extend or retract, check if the lens has a zoom lock. If it does, make sure the zoom lock is disabled. However, if the lens does not have a zoom lock, the lens will require service.
NOTE: If the issue is still unresolved, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.