Article ID : 00008082 / Last Modified : 07/23/2019

A zoom lens will not extend or retract.

    If your zoom lens appears to be stuck and will not extend or retract, check if the lens has a zoom lock. If it does, make sure the zoom lock is disabled. However, if the lens does not have a zoom lock, the lens will require service.

    NOTE: If the issue is still unresolved, service may be required. Go to Product Repair.