Article ID : 00009062 / Last Modified : 08/15/2014

The video goes in and out.

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Intermittent drop-outs in video may occur if there is a loose connection or an overloaded circuit. Follow these steps to try to resolve this issue:

IMPORTANT: If model-specific information is needed to complete any of these steps, refer to the operating instructions for the product. Manuals are posted on your model support page.

NOTE: Because each of these steps represents a possible solution to this issue, check the video status after completing each step.

  1. Make sure that the cables are securely connected to all of the components.
  2. Try connecting a different set of video cables to make sure the problem is not with the current set.

    NOTE: If an HDMI® cable is being connected to a TV , further troubleshooting may be required.

  3. Verify that the appropriate input is selected on the Audio/Video (A/V) receiver.
  4. If possible, move your TV away from the audio components.

    NOTE: Avoid plugging too many electrical items into one outlet. To avoid an overloaded circuit, try plugging some items into a separate working AC outlet. If the problem persists, you may want to verify that the outlet where the A/V receiver is connected is wired correctly.

The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.