Article ID : 00010172 / Last Modified : 07/23/2019

The function keys do not work.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If the function keys, such as the LCD brightness or volume control, do not work or the SmartWi™ Connection Utility does not detect that the physical wireless switch is turned on, install the following drivers and software in the specified order:

    NOTES:

    1. Video driver
    2. Audio driver
    3. Sony® Shared Library
    4. Sony Firmware Extension Parser driver
    5. Sony Notebook Utilities
    6. SmartWi Connection Utility

      NOTE: The SmartWi Connection Utility is not available for all models and is not required to resolve the issue of the function keys not working.