Article ID : 00011168 / Last Modified : 08/15/2015

The recorder is locked up or frozen.

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If the recorder locks up or freezes and does not respond at all, unplug the power cord from the electrical outlet for one minute. Afterwards, plug the power cord back into the electrical outlet and turn on the recorder.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.