Article ID : 00012170 / Last Modified : 06/01/2015

The pictures appear too dark or underexposed.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

A number of different reasons may cause dark or underexposed pictures. Depending on what mode you are shooting with, the issue can normally be corrected by simply adjusting a few settings.

Follow the steps below to troubleshoot this issue.

NOTE: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.

  1. If you have not already done so, try using the flash.

    IMPORTANT: Be aware that if your subject is beyond the flash range, too far way for the flash to reach, this will cause the picture to appear dark.

  2. Move closer to your subject if possible.
  3. If the camera is set to either the Program (P), Aperture Priority (A), or Shutter Priority (S) mode, increase the exposure compensation.
  4. If shooting in the Manual (M) mode or one of the shooting modes listed in step 3, increase the ISO sensitivity to a higher setting.