Article ID : 00012834 / Last Modified : 07/03/2014

Unable to play files that are stored on a USB drive on the player.

Applicable Products and Categories of This Article

IMPORTANT: Not all Blu-ray Disc® players, Blu-ray Disc Home Theater systems and Network Media Players have USB capabilities. To see if your Sony® product has the USB function described in this solution, check the specifications, which are available online. Manuals are posted on your model support page.

  1. Make sure that the USB drive is fully inserted into the USB input of the player.
  2. Make sure that the file being used is one of the supported file types. A list of the supported file types is available in the operations guide.
  3. Attempt to play a different file.
  4. If other files play, there may be an issue with the file itself. Try removing the file from the USB drive and saving a new copy.

    If the file being used is corrupted or was recorded using an unsupported codec, the player will not be able to play the file.
  5. Try using a different USB drive, format the current Flash drive with the right format (such as FAT32) then paste, or save the supported file again.
  6. If other files do not play, perform a reset.
    1. Using the supplied remote control, press the Home or Menu button.
    2. Select Resetting.
    3. Select OK to reset the player back to factory settings.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.