Article ID : 00013258 / Last Modified : 10/24/2017

The Software Update on the Google TV Device Fails

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow these steps to resolve the issue:

  1. On the keypad remote control, simultaneously press the CTRL+ALT+Delete/Back Space buttons.

    CTRL ALT Delete/ Back Space Button

  2. If the Google TV™ device didn't reset after you tried the step above, perform a power reset on your device.

  3. Connect your TV to the internet.

    Note: Refer to your TV's manual for more details. Manuals are posted on your model support page.

The troubleshooting steps listed above should resolve your issue. If the issue still occurs, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.


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