Article ID : 00014374 / Last Modified : 08/16/2015

A web based email client (such as Hotmail® or Windows Live Mail) will not open any email or folders.

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NOTE: Because each of these steps represents a possible solution to this issue, check the email client status after completing each step.

  1. Restart the computer.
  2. Download and install the latest version of the Adobe Flash Player software.
  3. Open the web based email client software and, in the address bar, change the http:// part of the address to https://.

    NOTE:  Most email clients will show an option to use the https:// statement permanently. Confirm that option to ensure the client continues to function in the same manner.