Article ID : 00014656 / Last Modified : 06/23/2017

The TV Doesn't Recognize the Audio System When Using the HDMI Control Feature

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Follow the steps below to resolve the issue:

  • Make sure both the TV and audio system have the HDMI Control feature.

    Note: Check the specifications of the device to verify if your product has HDMI Control or BRAVIA® Sync feature for TVs. Manuals are posted on your model support page.

  • Connect the TV and audio system with an HDMI® cable.
  • Plug the TV's power cord in to the audio system.

    Note: This step doesn't apply to newer A/V Receiver models. For further details, refer to your device's manual. Manuals are posted on your model support page.

  • Enable the Network connection setting on the TV and audio system.

    Note: For further details, refer to the TV and audio system's manual.

  • Enable the Control for HDMI setting on the audio device or BRAVIA Sync setting on the TV.