Article ID : 00015090 / Last Modified : 06/06/2014

Unable to locate the model number of the computer.

Applicable Products and Categories of This Article

If the model number on a VAIO® computer cannot be found on the sticker located on the front, back or bottom of the computer , and the computer can be started into the operating system, there is a text file that can be accessed to show the model number.

IMPORTANT: This information applies only to computers using the operating systems listed below this article in the Applicable Products and Categories section.

NOTE:  If the computer cannot be started into the operating system and the sticker on the front, back or bottom of the computer is missing or cannot be read, service will be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.

  

Follow the appropriate operating system procedure to access that file:

  • Windows® 7 or Windows Vista®:
    1. Click the Start button and in the Search field, type model.txt, and then press the Enter key. Image
    2. In the Notepad window, the model number will be displayed.
  • Windows® XP (or earlier):
    1. Click the Start button, then click Run.
    2. In the Run window, next to Open, type model.txt.
    3. Press the ENTER key.
    4. In the Notepad window, the model number will be displayed.