There are several factors that can cause this error message. This issue can be caused by incorrect data gathered based on the zip code entered or a network connection issue.
Follow the steps below to troubleshoot the issue.
- Rebooting the device .
- Re-enter the zip code.
NOTE: The zip code might be entered incorrectly or a momentary network interruption has occurred.
- Make sure that an active internet connection has been properly established using an wired connection or wireless connection .
- Ensure that the Internet speed meets the recommended specification of 2.5Mb for standard definition (SD) content and 10Mb for high definition (HD) content.
NOTE: List of providers in a certain zip code is gathered using the Internet feature of the Internet TV device.
If the issue is not resolved after you have followed the troubleshooting steps above, service is required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.