Article ID : 00021196 / Last Modified : 05/22/2015

The computer displays various error messages related to the battery after upgrading to the Windows 8 operating system.

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If any of the following error messages are displayed on the computer after upgrading to the Windows® 8 operating system, it is likely the Battery Checker update was not installed.

  • Battery is not connected
  • Battery is not compatible
  • Battery is not detected

To resolve this and any other possible issues, download and install the Battery Checker Utility update and other Windows 8 operating system drivers and software updates. Downloads are posted on your model support page.

IMPORTANT: When upgrading your computer to the Windows 8 operating system, we highly recommend that you click to view either the Upgrade instructions or Clean Install instructions (or both) for a compete and detailed explanation of the upgrade process, how to prepare your computer and how to obtain the necessary drivers and software updates after the upgrade is complete.