Article ID : 00021554 / Last Modified : 08/16/2015

How do I install the Windows 8 operating system drivers for the built-in camera?

Applicable Products and Categories of This Article

The drivers for the camera are included in the operating system and should install automatically when the operating system is installed. These are referred to as Microsoft® in-box drivers.

IMPORTANT: Before beginning this procedure, download and install all available driver, system and application updates. Downloads are posted on your model support page.

If the webcam drivers do not install or work properly, follow the procedure below to reinstall the drivers:

  1. Press the Windows Logo + X key combination on the keyboard and, from the list, click Device Manager.Image

    NOTE: Because the Device Manager is a traditional Windows® Desktop application, if you were not already there, the interface will change to the Desktop and the Device Manager window will open.

  2. In the Device Manager window, click the arrow next to Imaging Devices to expand the selection.
  3. Under Imaging Devices, click to select Sony Visual Communications Camera.

    NOTE: Depending on the computer, the Camera could be listed as USB Imaging Device, USB Video device or Unknown device.

  4. On the menu bar, click Action and then click Uninstall.
  5. In the Confirm Device Uninstall window, click the OK button.
  6. On the menu bar, click Action and then click Scan for hardware changes.
  7. Click the Close button.
  8. Restart the computer.

If the camera drivers still are not installed or working properly, follow the procedure below to manually install the driver:

  1. Follow steps 1-3 from above to again select the camera device in the Device Manager.

    NOTE: Depending on the computer, the Camera could be listed as Sony Visual Communications Camera, USB Imaging Device, USB Video device or Unknown device.

  2. On the menu bar, click Action and then click Update Driver Software.
  3. In the Update Driver Software window, click Browse my computer for driver software.
  4. Under Search for driver software in this location, click the Browse button.
  5. In the Browse For Folder window, navigate to the C:\Windows\System32\drivers folder and then click the OK button.
  6. In the Update Driver Software window, verify Include subfolders is checked and then click the Next button.
  7. Click the Close button.
  8. Restart the computer.