Article ID : 00022502 / Last Modified : 01/13/2015

There is no picture on the LCD screen or viewfinder when trying to play a tape.

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Follow the steps below to troubleshoot this issue.

IMPORTANT: If additional model-specific instructions are needed to perform any of the steps below, refer to the operating instructions of the camcorder. Manuals are posted on your model support page.

  1. Ensure a fully-charged battery is inserted or connect the AC power adapter.
  2. Turn the camera on to the VTR or PLAYBACK mode.
  3. Insert a cassette tape with recorded video into the camcorder.
  4. Ensure the cassette tape is rewound to the beginning of the video recording.
  5. Begin playing the cassette tape.
  6. If your camcorder has an LCD screen, try adjusting the brightness or contrast.
  7. If there is still no picture on the LCD or viewfinder, reset the camcorder to factory specifications .

NOTE: If the issue is still unresolved after completing the troubleshooting steps, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.