Article ID : 00023118 / Last Modified : 04/10/2018

Obtain Out-of-Warranty Service on a VAIO Computer

Applicable Products and Categories of This Article

Product Support for Computers Manufacured by VAIO Corporation

Product Support for VAIO Computers Manufactured by Sony Corporation

  • If the problem you are having concerns only a computer part or bundled accessory, a replacement part or accessory may be available. Go to Parts and Accessories.  
  • Before submitting the computer for repair, make sure to:
    • Remove all CD/DVD and Blu-ray Disc™ media from the optical drive.
    • Include the Battery and AC Adapter with the computer.
    • Clearly document the exact damage or problem of the computer or accessory, and list all components being provided with the repair.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.