Article ID : 00024346 / Last Modified : 08/16/2015

The computer will not start when connected to the docking station or port replicator.

Applicable Products and Categories of This Article

Follow this procedure to troubleshoot the notebook computer not starting when attached to the docking station or port replicator.

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

IMPORTANT: The docking station or port replicator must have power in order for it to work properly.

  1. Plug the AC adapter used with the notebook into the docking station or port replicator.
  2. Ensure the port replicator or docking station is connected correctly.
  3. Remove any devices attached to the docking station or port replicator.
  4. Reset the computer BIOS to the default settings .

NOTE: Manuals are available online. Manuals are posted on your model support page.

If the notebook computer is still not starting when attached to the docking station or port replicator, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.